Terms and conditions: Newspaper subscriptions

21:52, Jul 05 2015

Terms and conditions: Newspaper subscriptions

These are the terms and conditions that apply to your newspaper subscription. In these terms and conditions the subscriber is referred to as "you", and Fairfax New Zealand Limited is referred to as "Fairfax", "we" or "us". We reserve the right to change these terms and conditions at any time. By subscribing to have a Fairfax newspaper delivered to you, you agree to the following terms and conditions.

1. Payment
All subscription prices are in New Zealand dollars and include GST. You can pay for your subscription by internet banking, credit card, direct debit, NZ Post ($1.50 counter charge incurred by NZ Post), cheque, or at any of our offices. All prices are inclusive of delivery costs.

You will be charged an additional fee of 2% (including GST) when making a one off payment using any Visa, MasterCard or American Express card. You agree to pay your account by the due date shown on your invoice/statement. If you dispute any content of your invoice/statement you will need to inform us within 21 days of the date of the invoice/statement.

If you chose to receive your printed invoice/statement by post you will incur an additional $1.50 charge to your payment per statement.

The undisputed part of the account is still payable by the due date. If you do not pay your account by the due date you may be liable for all costs of recovery and collection fees and we may refer your account to a third party for debt collection.

We endeavour to send you notification of any price changes which may affect you. For paid in advance customers, price changes will take effect on renewal or on your next subscription period.

2. Direct Debit
Direct debit is the easiest way to pay your newspaper invoice, with the amount due debited automatically from your bank account or credit card on the 20th day of each month. The amount debited each month will only change when you suspend your home delivery while on holiday or we credit you for a missed delivery. Please note, as this is a "recurring" payment method, no surcharge will apply when using your credit card.

By signing and returning the Direct Debit Form you grant Fairfax a direct debit or continuous credit card authority for all/any and/or any Fairfax products you subscribe to. We reserve the right to suppress all invoices where payment is made by direct debit or continuous credit card unless notified otherwise. If you provide your email address we may send all communications including billing to this email address.

For more information see the Frequently Asked Questions below.

3. Renewing your subscription
Your subscription will not expire and will renew automatically into the next subscription period. This means we will continue to deliver and charge you for such deliveries until you notify us to stop delivery.

4. Cancellation
You have the right to cancel your subscription at any time. Any payments made in advance will be refunded. We will not issue refunds under $5.

5. Delivery
If we are unable to deliver to you we will issue a credit or extension to your subscription for the value that we have charged. Fairfax nor its staff or agents shall be liable for any cost, loss or damage whatsoever arising as a result of a failure to act on delivery instructions.

If your delivery is stopped temporarily or a non-delivery occurs we will extend your current subscription period or issue a credit. The credit will be dependent on your subscription cycle. You can also donate your papers to our charity programme and continue to pay your subscription.

We do not publish papers on Good Friday and Christmas Day.

6. Inserts
From time to time inserts and other materials from advertisers and others are included within the publications delivered. We cannot separate the inserts from the publication, so your subscription for a publication is also a subscription for the material with which it is bundled.

7. Telemarketing
If you receive a promotional offer via telephone you will receive a right of cancellation letter which must be returned within 7 working days of receiving the letter if you wish to cancel your subscription. Any money you have paid will be refunded.

8. Privacy Policy
We will protect and maintain your privacy in accordance with our Privacy Policy

9. Contact
If you have a particular question which is not addressed here please get in touch with us directly by calling 0800 339 000 if you live in the North Island or 0800 339 100 if you live in the South Island.

10. Frequently asked questions
Why do I have to pay $1.50 if I want to receive a printed invoice/ statement by post?
The economics of producing a newspaper are a real challenge in today's market so the business is forced to apply charges for things that used to be provided for free. The charges only apply to printed invoices sent by post.

You can choose to receive your invoice by email (e-invoicing) for free. To switch to this option, please email us at subscribers@fairfaxmedia.co.nz or you can manage this from your my.stuff.co.nz settings. 

How do I sign up for direct debit?
Download the Direct Debit Form here, fill it in with your details and email the form back to subscribers@fairfaxmedia.co.nz. You can also contact us on the Customer Service phone number located on your newspaper. 

Don't want to pay monthly? 
Not a problem, you are able to switch you 6 or 12 month subscription to a direct debit at any time. 

Am I eligible for direct debit?
If you are a current newspaper subscriber you can change your payment plan option to direct debit. 

What is the cost? 
There is no cost to join up or to change to direct debit. Your usual bank fee for electronic transactions will apply. 

When does my bank account get deducted? 
On the 20th day of each month. 

What happens to any balance if I switch from a monthly, 6 or 12 month account to direct debit?
If you are an existing newspaper subscriber paying by invoice and your Fairfax newspaper account has an outstanding balance, this balance will be added to your first direct debit payment. Carried forward credit balances will be deducted from your first direct debit payment.