Subscription Billing and Payment Information

05:56, Dec 10 2014

If you currently subscribe to a Fairfax New Zealand Limited (described in this guide as "Fairfax", "we", "us" and "our") newspaper or are thinking of subscribing this page provides information on how to pay your bill and frequently asked questions on billing and payment.

To contact us, please use the customer service telephone number below based on your location:
South Island customers, please call 0800 339 100
North Island customers, please call 0800 339 000

HOW TO PAY

We offer a range of payment options for you to pay your subscription account. You can pay by Direct Debit, BillPay, Direct Credit, Credit Card, Cheque or in person at any New Zealand Post Shop. For more details please see the following information on how to pay using each of the different payment options.

1. Direct Debit: Direct debit is the easiest way to pay your invoice, with the amount due debited automatically from your bank account or credit card each month. If you would like to arrange payment by direct debit, please contact us on the Customer Service phone number above or located on your invoice. Please note, as this is a "recurring" payment method, no surcharge will apply when using your credit card.

2. BillPay: You can contact your financial institution to make a payment from your cheque or savings account using the following details:

Advertisement

Company Name: Fairfax Media
Particulars: Your full phone number Example: 04 496 XXXX or 027 286 XXXX
Reference: Please quote your account number as your reference

Please allow 48 hours for your payment to be received.

3. Direct Credit: All major banks in New Zealand hold Fairfax Media New Zealand's bank details. You can follow your bank's payment set up process in your internet banking account or make payment using the following details:

Company Name: Fairfax Media
Particulars: Your full phone number Example: 04 496 XXXX or 027 286 XXXX
Reference: Please quote your account number as your reference

Email your remittance to receivables@fairfaxmedia.co.nz if applicable.

4. Credit card: If you would like to make a one-off credit card payment please contact us on the Customer Service phone number above or located on your invoice.

We accept Visa, Mastercard and American Express (Amex). Please note, customers making a one-off account payment using a Visa, Mastercard or American Express credit or debit card will be charged an additional transaction fee of 2% (including GST).

5. By Cheque: If you wish to pay by cheque, please ensure your cheque is made payable to Fairfax New Zealand Ltd.

Please complete and detach the payment slip and post along with your cheque to:

Fairfax Media
Private Bag 4906
Christchurch 8140

6. Paying in person: You can pay your invoice in person at any New Zealand PostShop, throughout the country. Please present your payment with the payment slip at the bottom of your invoice. Fees may apply.

FREQUENTLY ASKED QUESTIONS

Q. My account does not show any credits for the times I have been on holiday or when I have missed my paper. When will these be applied?

A. Depending on your billing plan there are two possible answers to this question:

(1) The billing plan that you are on automatically extends your subscription period out for the days that you have not received your paper, therefore these have already been applied to your subscription. Your next invoice charge will show a different renewal date than your original renewal date. Please contact our customer service team if you need to confirm your new renewal date.
(2) If your billing plan allows you to receive credits rather than an extension, for any holiday credits these will be processed after your paper delivery has resumed, missed delivery credits will be applied to the following invoice and you will have a lesser amount due.

Q. Why can only see some of the credits from when I put my paper on holiday?

A. As above, we credit in full once your paper delivery resumes, you may see credits up until the next subscription charge period and the balance of credits due will be on your next invoice, please call our customer service team if you require further information.

Q. Why is my last payment not showing?

A. The account you have received was printed at the end of last month therefore if you have made a payment after this statement date it will appear on your next statement. If you would like to discuss this further please contact our customer service team.

Q. Can I pay more than one account at a time?

A. Each account has its own account number so when you do make a payment for multiple accounts you just need to follow one of the steps below:

(1) Make payment for each account with the individual account number as the reference.
(2) Send the individual remittances with your cheque payment.
(3) Send an itemised remittance advice - this advice should outline each account and the amount you will be paying with a total at the bottom.

Q. Where do we send our remittances?

A. You can send your remittances to:

Email: receivables@fairfaxmedia.co.nz
Fax: 04 496 9841
Post: Private Bag 4906, Christchurch 8140

Q. When is my account due?

A. Accounts are due for payment on the 20th of the month (if you have an overdue account, this may require immediate payment).

Q. I have paid my account - why have I received a message on my invoice that my account is overdue?

A. If you have made a payment since the statement date please disregard this message. Otherwise please call our customer service team for assistance.

Q. Why do you have a credit card payment surcharge for customers making a one-time account payment?

A. Fairfax Media charges an additional 2% (including GST) to customers who choose to pay by credit card. This covers fees and commissions that Fairfax Media must pay to credit card companies and other costs associated with the processing of card transactions.

Q. Is the rate the same for all credit and debit cards?

A. Yes, the same fee of 2% (plus GST) will apply for all credit and debit card types (Visa, MasterCard and American Express) when a one-off payment is made.

Q. I pay by continuous credit card will I be charged a surcharge?

A. No, all customers on continuous credit card or direct debit will not incur a surcharge.

Stuff