Samsung to repair faulty washing machines

04:11, May 01 2013
Samsung washing machine
Samsung washing machine
Samsung washing machine
Samsung washing machine
Samsung washing machine
MODEL NUMBER CHECK: At rear of machine.

Samsung is offering to repair faulty washing machines bought by Kiwis after reports the affected models sparked fires in Australia.

Thirty-six thousand affected machines have been sold in New Zealand, the Australian Associated Press says.

Fifteen fires involving the machines had been reported in Australia, it said.

Samsung Electronics New Zealand said it had issued a product safety notice for four models of top-loader washing machines manufactured between February 2010 and February this year.

When the models were operated continuously there was a risk moisture could penetrate the electrical connectors, causing an electrical spark.

This could ignite a fire in the "connector housing area", Samsung said.

The problem could be fixed with a "minor product repair" that involved sealing the electrical connectors to prevent moisture getting through.

Samsung would arrange repairs by authorised technicians, who would visit affected customers' homes.

The affected models are: SW75V9WIP/XSA, SW65V9WIP/XSA, SW70SPWIP/XSA and SW80SPWIP/XSA.

Samsung said customers could confirm if they owned one of these models by checking the 13-digit model name on the back of their machine and then checking the affected model list at:

Those with affected machines could call 0800 855 502 or email to arrange a free repair.

Until their machines could be repaired, customers should use them only if they were present or nearby to monitor them, Samsung said.