TelstraClear internet outage

STACEY KIRK
Last updated 16:28 12/02/2013

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A technical fault which took TelstraClear's servers offline left customers across the country without internet.

Spokesman Gary Bowering said the fault had now been fixed, but it was not clear what caused the internet outage in the first place.

"Our team is now investigating the cause, but our first priority was to get everything back working.

"Now we can work on finding out why it happened and hopefully prevent it from happening again."

Just after 3pm TelstraClear said its DNS servers had stopped responding. Internet browsing was restored to customers just over half an hour later.

Overloading on TelstraClear's help line also caused their phone service to crash. Though, that had also now been restored.

Unable to vent their frustrations over the phone, most customers had taken to tweeting their browsing issues to TelstraClear.

Carly McCall said: "Now that I know @TelstraClearNZ is borked, I'm suddenly less keen to leave work. Home without internet just feels wrong."

Victoria MacLennan used her internet-free time to reflect: "What did we do before we could hotspot when @TelstraClearNZtook out our internet connections? what did we do before internet?"

Bowering said TelstraClear wanted to apologise to all who were affected.

"We are obviously very sorry for any inconvenience this has caused our customers."

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