British diplomat listens in

17:00, Jul 18 2013
Vicki Treadwell
PHONE FUN: British High Commissioner Vicki Treadell listens in as Rachel Jarvis takes a call at the Moneypenny office in Takapuna.

British High Commissioner Vicki Treadell was so impressed with Takapuna-based Welsh call centre Moneypenny she paid them a visit.

Moneypenny hit the news earlier this year with its innovative idea of having staff working in Auckland to answer calls from Britain through the night, when it is day here.

Mrs Treadell spent the morning in Moneypenny's Takapuna office and says she can't believe there aren't more British companies taking advantage of the opposite time zone of New Zealand.

She says the personalised call-centre operation has put together the perfect model and hopes other businesses follow suit.

The main Moneypenny office is in Wrexham in North Wales where 285 staff are based.

Katie Rowland and Rachel Jarvis are the second pair to be chosen for an eight month stint in Takapuna and say they're already loving it.

They've teamed up with Kiwis Meg Tarrant and Giovanna Esposito and between them answer around 30,000 calls a day for 6000 British clients.

Mrs Treadell learnt first-hand the kind of service the team give as she listened in on a few phone calls being made from the other side of the world in the middle of the night.

She was excited to tweet about her experience and says it's just another example of how we can best use technology to be innovative in business.


North Shore Times