After 10 years working as a volunteer for Victim Support in Papakura, Glenda has seen some horrific sights.
But she's also gained lifelong friends and a wealth of inspiration and gets great satisfaction in giving back to a community she cares so much about.
"The people I've met have been incredible and I've made some great friendships along the way," she says.
"It's a good feeling you get from helping people and giving something back to a community I've been a part of for so long."
More volunteers like Glenda are needed to work in the Counties Manukau South region and Papakura service co-ordinator Lorraine Mitchell is on a mission to find them.
The recruiting campaign is aimed at attracting a diverse range of people including young people and men who would help cater to the youth and men affected by crime and trauma.
Court support workers are also desperately needed.
Mrs Mitchell says volunteers are able to contribute as little or as much time as they want and roles can vary.
"Crisis work isn't always everyone's cup of tea but people might want to help out by making phone calls to victims. Some people might just like coming in a few hours a week and helping out in the office.
"It's really important that people know we can find something that suits them. They can let us know their availability and we can work around them as we know it can be hard when you've got your own families and work."
Volunteers get full training in a range of situations because no day or situation is ever the same.
See victimsupport.org.nz or call 0800 volunteer.
- Papakura Courier
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