Police no-show riles owner
Shane Malloy was fast asleep before the rumble of his Nissan Safari's engine woke him.
He knew instantly it was being stolen.
The Henderson builder quickly phoned the police as he watched his work vehicle screech away in the early hours of last Monday morning with his tools and laptop inside.
But what should have been a simple call turned into a serious miscommunication from the other end of the phone.
"I was running down the stairs I asked the operator if they wanted me to pursue the vehicle in my other car.
"The operator told me to stay where I was and that a police vehicle would be called out."
Mr Malloy lives above his workshop on Railside Ave in Henderson and his car was parked on the street, right below his bedroom window.
He hung up the phone just before 4.15am and waited.
By the time 7am rolled around there was still no answer.
He knew the time had been wasted.
"I might as well have chased them myself," Mr Malloy says.
"They could have been as far as Tauranga at that point.
"I didn't even get a cop car visit my house."
Mr Malloy phoned Henderson police to find out what had happened.
The operator told him that the initial report had been documented but a mistake had been made and no alert was sent out.
As for the police car, that's anyone's guess.
A Waitemata District police spokesperson says they cannot comment on the specifics of Mr Malloy's case because the matter is being investigated.
"A police patrol car was dispatched immediately to the area to try to locate the stolen car, however it was unable to do so.
"Police discussed the situation with the victim and have taken a statement from him."
Mr Malloy has laid a formal complaint with police but has accepted he may never see his work vehicle again.
He also faces three separate insurance claims with the excess charges to boot.
Mr Malloy says the police response system needs serious improvements.
"I want a written explanation from them stating what went wrong and why.
"When a crime happens the only people who you can call are the police, so they have a duty to be there to help you when something bad happens," he says.
Henderson police would like to hear from anyone who has seen a black 1992 Nissan station wagon, registration number CKQ27.
Contact 839 0660 if you have any information.