Kiwibank plans to return to central Hamilton

Kiwibank plans to open its first stand alone branch in Hamilton rather than sharing premises with NZ Post Shops.
DEAN KOZANIC/FAIRFAX NZ

Kiwibank plans to open its first stand alone branch in Hamilton rather than sharing premises with NZ Post Shops.

Kiwibank will open a trial stand-alone branch in Hamilton, three years after closing its central city branch.

The state-owned bank closed its branch due to concerns over the seismic rating the buidling.

Kiwibank spokesman Bruce Thompson, said the bank had always wanted to retun to the city, the "question was when and in what form".

The new branch, currently a bar on the corner of Victoria and Alma streets, would open in May , and would not be associated with an existing business or NZ Post Shop, Thompson said.

That would make it the only stand-alone Kiwibank branch in the country, and it would be a trial "to a degree" he said.

"There is sufficient demand that we know of to provide the service.We are keen to see how it operates."

The trial was not driven out of customer frustration at the current system, which saw Kiwibank staff work out of the premise of other businesses, he said.

That model had allowed Kiwibank to attract a critical mass of customers - the bank now has 900,000 customers - which meant a stand-alone branch was a viable option. 

Security facilities would need to be installed, as would interview rooms for confidential conversations. 

The branch will offer both retail and business banking services as well as an

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ATM with street access.

 

 - Stuff

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