Mailbox deemed too low

SASHA BORISSENKO
Last updated 12:58 19/05/2014
Simon Merry
ALDEN WILLIAMS/FAIRFAX NZ
BOXING ON: Ian Symonds is upset that NZ Post wants him to raise his letterbox
Ian Symonds
ALDEN WILLIAMS/FAIRFAX NZ
TALL ORDER: NZ Post wants Ian Symonds to raise his level.

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Ian Symonds feels like "the world has gone crazy" when he thinks about New Zealand Post's request to raise his mailbox.

The Ruby Bay, Tasman, resident received a letter from Rural NZ Post last week requesting he raised the aperture of his mailbox above 1.2m because the posties have been unable to reach it since the purchase of new bigger vans.

"It was the most bizarre, ridiculous thing. I originally thought it was an April fool [joke]," Symonds said.

"I feel like the kid saying the emperor has no clothes on and no one has the guts to bring it up.

"Why should I have to pay because NZ Post has purchased vans that are not fit for purpose?"

Symonds wanted to determine whether he would continue to receive mail if he did not comply with the "barmy" request.

"Surely the product is to fit the customer, and not the other way around."

"The whole thing is bloody nuts. Am I going mad or are they going mad?"

Symonds spoke to the "nice and eloquent" regional manager at NZ Post who was kind of apologetic, he said.

New Zealand rural contracts manager Adrian Sexton, based in Christchurch, confirmed there had been a request over Symonds' letterbox but it was not a requirement.

"It is quite common for us to make these requests where there is a safety issue, or mailboxes do not comply with our requirements or if there is a change in circumstances."

Mailbox apertures were required to be within 1m and 1.2m, he said.

In this circumstance, the rural driver was carrying a lot more freight, so he was prompted to get a bigger vehicle. It meant the driver was a little higher and some mailboxes in the area were a bit low, Sexton said.

"We are just asking customers to help us out so that our rural drivers can deliver mail in a safe and sufficient manner."

In the instance Symonds chose not to comply with the request, he did not need to worry that his mail would not be delivered. "We would never do that," Sexton said.

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- The Nelson Mail

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