Vodafone alerts privacy watchdog

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Last updated 11:56 09/07/2014

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Vodafone says it has informed the Privacy Commissioner about a data breach identified by a customer yesterday.

The customer said he had been able to access details of other people's Vodafone's accounts, including personal information, their internet usage and credit-card details by using a default password.

Vodafone spokeswoman Emma Carter said that according to its information it was possible only 24 fixed-line broadband accounts had been vulnerable. She denied credit-card information could have been compromised.

The customer said he called Vodafone's contact centre on Friday to alert it to the vulnerability and spent three "obnoxiously frustrating" hours on the phone trying to report the issue.

"It came to the point where their manager said they would call me on Monday but they didn't and I don't think they really understood the gravity of the situation," he said.

Carter said Vodafone investigated the issue overnight and identified a block of 100 fixed-line broadband accounts that were allocated the same initial activation password when their accounts were set up last month.

However, the company could not at this stage rule out the possibility there were more. Of the 100, 76 had changed their default password, she said.

Carter said Vodafone had now protected the remaining 24 accounts by resetting all the initial setup passwords on those accounts.

"We apologise for any concern this has caused our customers, and reassure them that it is not possible to access credit-card details or personal financial information," she said.

Vodafone mobile customers were not affected.

Charles Mabbett, a spokesman for the Privacy Commissioner, confirmed Vodafone had reported the incident and said it appeared to be responding appropriately.

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