KFC disputes fly-blown chicken claims
Fast food chain KFC has responded to a customer who said she found fly eggs in a piece of chicken, saying it's "unlikely" the incident would have occurred in a KFC store.
The restaurant company said it had not been able to obtain the offending piece of chicken and no complaint had been laid with MPI.
Sarah-Jane Williams said in a public Facebook post that she had found fly eggs embedded inside the popcorn chicken she ordered from the Pukekohe restaurant on Friday.
The Waiuku woman also posted a complaint to KFC's public Facebook page, where the company responded and said it was "really concerned to see this and we need to investigate this with you".
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A spokeswoman for KFC said on Monday the franchise took customer claims "very seriously", and was investigating the matter.
"We are in contact with the customer to get further information to help us with those investigations and to gain a better understanding of the food journey once it left the store.
The spokeswoman said KFC had made various attempts to retrieve the alleged contaminated product from the customer, with no success.
"We have been in contact with MPI who advised that no compliant has been received via their complaints process nor have they received the product."
Auckland City Council inspectors visited the store on Monday, she said, and have stated it was "unlikely" the alleged incident occurred at the store.
"KFC has an excellent food safety record, largely due to the strict procedures and systems that dictate and monitor how we operate.
"We also have effective pest control systems in place that would make it unlikely for this to have occurred in store," she said.
Popcorn chicken is a popular KFC product made of "bite-size" pieces of fried chicken.
As Williams pointed out in a comment on the post, the chicken pieces were small enough to "pop in your mouth and not bite and look at what you are really eating".
Williams did not respond to requests for comment.