Dick Smith customers to get Fitbits from Harvey Norman

ROBERT KITCHIN/FAIRFAX NZ

Customers of the Dick Smith store in Wellington's Featherston Street reacted in January to the news that the Australian company had gone into liquidation.

Dick Smith customers left without the Fitbits they are owed will be able to get them from competing chain Harvey Norman.

A stream of Dick Smith customers were left holding nothing but receipts after ordering and paying for Fitbits from the embattled electronics store.

Wellington man Davide Conti said he was "extremely annoyed" he had not received his Fitbit after ordering and paying for it.

Dick Smith customers who were left waiting on their Fitbits can now collect their exercise tech.
ROBERT KITCHIN/FAIRFAX NZ

Dick Smith customers who were left waiting on their Fitbits can now collect their exercise tech.

When he visited the Lyall Bay Dick Smith store, weeks after ordering the product, the store was out of stock and staff were unable to tell Conti when he would receive his Fitbit.

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Thanks to the plan put in place by Harvey Norman and Fitbit, customers will now be able to get their hands on their ...
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Thanks to the plan put in place by Harvey Norman and Fitbit, customers will now be able to get their hands on their promised fitness bracelets.

On Saturday, Conti said considering Dick Smith's situation he believed he would never get his Fitbit or his money back.

Meanwhile, Aucklander Ryan Nickelchok had a similar experience, after spending $424 on Fitbits at Dick Smith and coming up empty-handed.

The Australian-owned chain announced it was in administration and receivership early in the New Year, leaving a host of customers in the precarious position of an unsecured creditor.

Now Fitbit and Harvey Norman have found a way for customers to get their hands on the high-tech sports bracelets they're owed.

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Customers who ordered a Fitbit prior to January 4 and had not received their product were able to get a Fitbit from any Harvey Norman store from Saturday, Fitbit and Harvey Norman said.

Those wanting to take up this offer would have to produce an original Dick Smith purchase order that shows a deposit or full payment for the Fitbit.

Fitbit and Harvey Norman said if the customer paid a deposit they are able to pay the balance to Harvey Norman before receiving the product, and if they paid in full there would be no extra costs.

Customers have until February 29 to take advantage of the offer.

Harvey Norman said it would not refund any Dick Smith purchases but it would replace faulty goods.

Any warranty claims could be made through the Fitbit website or via Harvey Norman.

 - Stuff

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