Gran angry after Fishpond 'nightmare'

Last updated 05:00 21/12/2012

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A Blenheim grandmother is fuming after a $900 Lego order she placed for Christmas through online retailer Fishpond was repeatedly delayed and then cancelled.

Trudie Lasham ordered two Lego Mindstorm robot sets for $898 for her twin grandsons from the site on November 4 and at the time was advised they would arrive between December 19 and January 2.

"I thought ‘That's all right they can have them for their birthday in late January, but there's also a good chance they'll have them for Christmas' ", Lasham said.

She subsequently received several emails delaying the delivery as far out as February 4. The emails included a link to cancel the order, but Lasham said she had been unable to do so through the site, and a cancellation email she sent went unanswered.

She went to the bank to apply for a refund and from there sent another email asking for her order to be cancelled. Fishpond replied and said it could not be cancelled as the Lego had already been ordered from the supplier.

This week she received an email from Fishpond advising her it had to cancel her order and refund it because it was out of stock. Fishpond was still advertising the Lego sets as in stock.

"This is really bad trading . . . It's a nightmare."

Other Fishpond shoppers have reported delays in receiving Christmas gifts.

Fishpond general manager Ben Powles said it would investigate Lasham's case but was confident it had not breached the act or misled her.

"We've been quite upfront with her. With the delivery dates we stated some are before Christmas and some are after."

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