Another glitch for Telecom email

TOM PULLAR-STRECKER
Last updated 18:57 22/03/2013

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Telecom says it has fixed a fault that had prevented some business customers sending and receiving emails since yesterday.

Spokeswoman Lucy Jackson said the fault with its Officemail business email service began at 7am yesterday ] and was fixed by 9.40am today.

"The problem was due to a server encountering difficulties, and was resolved by restarting the server and reallocating some of the processes that were operating off it. We are still investigating the underlying cause of the problem, and the service remains under close observation," she said.

Jackson said Telecom believed the number of customers affected was "relatively low", but it had received 200 calls about the issue.

Officemail customers also experienced problems receiving incoming email over several days in November. Telecom said at the time several thousand individual email users were affected, but the number was later reported at 20,000. It received about 600 calls about that outage. Telecom apologised then and said it was adding extra capacity to Officemail "to reduce the risk of the same thing happening again".

It declined to disclose whether it was offering individual businesses compensation.

The Officemail fault is not connected to Telecom's problem-plagued consumer email service which is outsourced to Yahoo and currently under review.

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- BusinessDay.co.nz

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