Westpac upgrade glitch fixed

04:22, Mar 27 2013

Westpac says it has fixed a glitch in its payment system that was landing some of its customers with undeserved dishonour fees.

The bank confirmed that there were some issues processing a small percentage of direct debits following a system upgrade earlier this month.

Customers reported that some direct debits for the likes of Sky TV payments or power bills had not been going through, even when they had cash in their accounts.

Westpac spokesman Chris Mirams said the glitch had now been resolved and everything was operating as normal.

"We worked with impacted customers and no one will incur additional costs."

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