Vodafone says text message delay fixed

Last updated 11:22 17/01/2014

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Vodafone says it has fixed a fault that Telecom claimed had delayed the delivery of about 500,00 text messages between Vodafone and Telecom customers, some for more than a day.

Vodafone said late this morning that it was now confident it had fixed the fault last night.

Telecom spokesman Andrew Pirie confirmed no messages were queued awaiting delivery between the networks as of 8.45am this morning.

Pirie said he received one text message yesterday evening that had been sent on Tuesday.

Vodafone used Twitter to "thank customers for the patience" on Wednesday evening, but some customers have expressed annoyance at the way it communicated information about the fault.

The company only put a message advising of the fault on its main network status page on Thursday morning.

Masterton resident Tristin Davis said he was angry he hadn't received texts from Telecom numbers since Monday night.  

"When most of your friends, family and work colleagues are on Telecom not to mention the boss at work and the work phones that send jobs and messages, it really becomes a major issue.

"Worst still has probably been Vodafone's communication on the issues. For a while from late Tuesday to early Wednesday Vodafone even refused to acknowledge there was an issue, simply saying it was repaired and should be working."

The fault had affected services as diverse as the Fire Service and internet banking.

A source said the Fire Service used text messages to call-in replacement crew when they were required to cover for sick or absent staff, but the fault had made that difficult.

ASB Bank said the fault had prevented some customers getting codes on their mobiles that they needed to complete internet banking transfers.  

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- Fairfax Media


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