New chief executive for financial complaints body

Relevant offers

Money

Jail for tax dodging taxi driver ACC levies may climb again Consumer confidence up, but caution urged Gold bullion dealer's victims want information Student debt myths debunked Damages claims key to Hibernian funds recovery Loan sharks cruising poorest areas - report Auckland, Wellington expensive for expats SFO launches investigation into gold trader World Cup prompts shoppers to open wallets

Deputy banking ombudsman Susan Taylor has been appointed chief executive of Financial Services Complaints Ltd (FSCL).

Funded by financial service providers, FSCL was established to provide independent dispute resolution to all financial service providers and consumers of their products and services.

Free to consumers, FSCL deals with disputes arising out of financial products and services.

FSCL said it would be operated by financial dispute resolution specialists and was therefore not connected with finance industry groups or consumers.

Chairman Kenneth Johnston said Ms Taylor, who was a lawyer, had a wealth of experience in establishing a disputes resolution scheme, of alternative dispute resolution in general and of all forms of banking and finance complaints, and particularly those involving lending and credit, financial advice, and other financial services.

- NZPA