Bank glitch stops pay

STACEY KIRK
Last updated 13:04 11/04/2012

Relevant offers

Money

KFC signals plans to start door-to-door deliveries Kiwis thought to be less likely to help themselves at self-service checkouts Homeowners may get the benefit of best interest rates Ten questions buyers should ask real estate agents Full house for auction as 'panic buyers' look to snap up homes Owner reunited with lost money after dropping thousands on Auckland street Reserve Bank opens door to much lower interest rates as it attacks the dollar Z Energy ends Countdown fuel dockets in favour of Fly Buys All four main banks now restrict lending to property investors No justification for interest-only mortgages

Westpac has now processed the payments of thousands of people left temporarily out of pocket, but will not say what caused the glitch that stopped overnight payments going through.

In a statement, spokesman Chris Mirams said "processing of payments has been completed to other banks".

"All impacted automated payments will be honoured and no customers affected will be left out of pocket."

This comes after Westpac apologised over Twitter for a fault which has left thousands of customers from all New Zealand banks without their money.

Westpac did not initially respond to phone calls about the incident but appeared to be tweeting to some customers as social media sites lit up following the fault.

People had used Twitter to detail a technical fault from the bank which meant overnight payments to a number of other banks had not been processed.

"Tech issue with o/night payment processing means some payments have not been processed as planned. We're investigating & will resolve ASAP," Westpac tweeted.

The bank also tweeted it would waive or reimburse any costs incurred by their customers as a result of the fault.

"We apologise to any customers impacted by payment processing issues. Any fees, charges or interest occurring as a result will be reverse." (sic)

ASB also tweeted: "Some overnight payments from Westpac haven't been processed to ASB & other NZ banks. Westpac is urgently investigating, we'll keep you posted."

Twitter posts suggested BNZ, Kiwibank and National Bank customers had also been affected.

Ad Feedback

- Stuff

Special offers

Featured Promotions

Sponsored Content