Bank glitch stops pay

STACEY KIRK
Last updated 13:04 11/04/2012

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Westpac has now processed the payments of thousands of people left temporarily out of pocket, but will not say what caused the glitch that stopped overnight payments going through.

In a statement, spokesman Chris Mirams said "processing of payments has been completed to other banks".

"All impacted automated payments will be honoured and no customers affected will be left out of pocket."

This comes after Westpac apologised over Twitter for a fault which has left thousands of customers from all New Zealand banks without their money.

Westpac did not initially respond to phone calls about the incident but appeared to be tweeting to some customers as social media sites lit up following the fault.

People had used Twitter to detail a technical fault from the bank which meant overnight payments to a number of other banks had not been processed.

"Tech issue with o/night payment processing means some payments have not been processed as planned. We're investigating & will resolve ASAP," Westpac tweeted.

The bank also tweeted it would waive or reimburse any costs incurred by their customers as a result of the fault.

"We apologise to any customers impacted by payment processing issues. Any fees, charges or interest occurring as a result will be reverse." (sic)

ASB also tweeted: "Some overnight payments from Westpac haven't been processed to ASB & other NZ banks. Westpac is urgently investigating, we'll keep you posted."

Twitter posts suggested BNZ, Kiwibank and National Bank customers had also been affected.

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- Stuff

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