Fix in sight for YahooXtra fault

TOM PULLAR-STRECKER
Last updated 12:27 25/09/2012

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Telecom says it should find out tomorrow whether partner Yahoo has managed to fix a fault with its outsourced YahooXtra email service that has resulted in some emails to TelstraClear customers bouncing back days later.

Spokeswoman Jo Jalfon said Yahoo implemented a fix yesterday lunchtime, but it will be 48 hours before Telecom will know if it has worked.

Telecom has about 500,000 YahooXtra accounts but Jalfon said it had no way of knowing how many customers were affected as it could only keep a tally of those who complained.

Fairfax New Zealand has been contacted by a steady stream of customers expressing their frustration with the fault.

Telecom only notified customers of the problem through a "service status" alert on its website a day after being asked to comment. It initially said the problem affected too few customers to make a warning necessary.One Wellington customer said today that she was still experiencing issues and the company had been "no help".

Another said the problem had been occurring for almost a month "initially intermittently but then with greater regularity" and he had been brushed off by the company. A third said it was "not good enough".

Paraparaumu consultant Dave McLean said he had switched to using Gmail for outgoing email after messages bounced over a period of three weeks.

But he said Telecom had been "proactive" in contacting him after Fairfax forwarded his complaint to the company.

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- The Dominion Post

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