ANZ resolves online card glitch

TOM PULLAR-STRECKER

Last updated 09:15 31/10/2012

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ANZ Bank says one of the glitches experienced by a small number customers in the wake of the bank's weekend switch of 2.6 million customer accounts to the computer system it inherited from National Bank has now been resolved.

A Wellington woman said she had been unable to access her Visa account online for two days. "This is a real problem for me now as I am currently overseas," she said.

A few others complained the descriptions they had keyed-in to identify automated payments had been lost, leaving them uncertain what charges coming out of their account were for.

ANZ Bank spokesman Stefan Herrick said the former problem was resolved late on Tuesday afternoon.

The latter problem affected "a small number of customers" and would be addressed by a modification in the New Year. In the meantime, ANZ suggested a work-around which involved customers deleting and reloading their payments, for which there was no charge. There was also an alternative which involved cross-referencing account numbers from two lists.

The bank was not aware of any widespread problems with the $221 million technology merger - one of the largest in information technology projects in New Zealand history.

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