Westpac payment glitch fixed

RICHARD MEADOWS
Last updated 13:58 21/06/2013

Relevant offers

Money

Retirement villages are booming, but school up before making the move Departing Banking Ombudsman's challenges included suicidal customers Planning the finances for the big overseas trip Households save hundreds by switching power companies Budget Buster: Financial fasting for 'Austere August' ANZ to top up KiwiSaver for staff on parental leave FMA drops Capital + Merchant civil claim Fraud accused Mark Ivil makes no plea on $4.28m fraud charges FMA issues first ever stop order against Green Gardens Finance Trust The dreaded provisional tax warrants more debate with business community

A fault that caused some Westpac customers' incoming payments to bounce back out of their accounts overnight has been fixed, the bank says.

One person who contacted Fairfax said her bills had not been processed and other payments had reversed.

The situation could leave some people with overdrawn accounts or dishonour charges for unpaid bills, which can cost as much as $15 or $20.

Twitter user Caleb Watson asked the bank: "Any ideas why a couple of my planned payments have suddenly stopped and the money been put back in my account?"

A Westpac spokeswoman confirmed there was a "slight delay" in payments overnight which had affected a small proportion of customers.

The issues had been resolved and any customers with further problems should get in touch with the bank, she said.

Ad Feedback

- BusinessDay.co.nz

Special offers

Featured Promotions

Sponsored Content