Westpac payment glitch fixed

RICHARD MEADOWS
Last updated 13:58 21/06/2013

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A fault that caused some Westpac customers' incoming payments to bounce back out of their accounts overnight has been fixed, the bank says.

One person who contacted Fairfax said her bills had not been processed and other payments had reversed.

The situation could leave some people with overdrawn accounts or dishonour charges for unpaid bills, which can cost as much as $15 or $20.

Twitter user Caleb Watson asked the bank: "Any ideas why a couple of my planned payments have suddenly stopped and the money been put back in my account?"

A Westpac spokeswoman confirmed there was a "slight delay" in payments overnight which had affected a small proportion of customers.

The issues had been resolved and any customers with further problems should get in touch with the bank, she said.

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- BusinessDay.co.nz

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