Bank reaches out to far-flung customers

Last updated 11:28 04/09/2012

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Rural New Zealanders living miles away from the nearest bank branch will soon be able to video call their bank manager for a face-to-face chat from home.

ASB Bank has signed an agreement with local tech company FaceMe to allow customers to connect virtually with banking specialists in "the near future".

The service includes a secure way to share documents so that banking arrangements can be changed or confirmed without having to set foot in a branch.

ASB already operates a network of video phones in branches across the country, which it said have proved popular with its clientele.

The bank said video calling from home would allow greater flexibility for small businesses, allowing them to talk with their banker outside normal business hours.

A full pilot programme for the FaceMe technology is currently being implemented.

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