Wristband refunds still coming for concert fans

00:09, Feb 20 2014

La De Da festival-goers are claiming an electronic payment system at the Martinborough new year concert has left them empty-handed.

Some festival-goers have complained they are missing money after the event, which offered an electronic payment system for booze and food, instead of cash.

Customers loaded credit on to microchipped wristbands with a promise they would be able to get any unspent money refunded.

But some are saying that, more than six weeks after the event, they have not been able to get their money back.

La De Da has said 95 per cent of those it knows are owed money have been refunded, and it intends to repay the rest.

Rick Harden, of Christchurch, said he was still owed about $70, and girlfriend Lana Aitcheson is missing $20.


Harden said they had requested their balance be refunded within days of the festival ending, but heard nothing.

"It seems like quite a small amount to squabble over - but then it is my money."

Other festival-goers have since claimed they were not advised of a "cut-off" date for refunds. La De Da management say attendees were informed they had seven days to ask for their money back.

Founder Josh Mossman said La De Da had refunded 95 per cent of requests.

La De Da management said on Thursday it did not have any records of two of the people who complained to The Dominion Post, and efforts were now being made to contact them through social media.

"We are very happy to refund any remaining requests this week... and are working through the final half a dozen requests at the moment."

A notice was posted on La De Da's Facebook page this week, urging people still owed money to make contact.

Mossman said the process could take time.

The Commerce Commission confirmed it had received one complaint in relation to wristbands at La De Da.

Meanwhile, creditors hoping for money after the company that formerly ran the festival was liquidated appear to be out of luck.

Section Zero, of which Mossman and Daniel Warwick were co-directors, owed about $140,000 to creditors. A final liquidator's report shows a settlement with one preferential creditor for $15,000 and legal proceedings resulted in another $30,000 settlement.

When asked about the nearly $100,000 outstanding, Mossman said the process was in the liquidator's hands and he could not comment.

New company Martinborough Experience, which took over running La De Da shortly before creditors called in Section Zero's debts, is also directed by Mossman.

The Dominion Post