Bread with an unpleasant surprise

Last updated 10:39 25/02/2014
Bread stone

TOUGH CUSTOMER: A stone Tara Patel found in a slice of Tip Top fruit bread.

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A large hunk of gravel was the last thing the Patel family expected to find in their morning toast.

Tara Patel bit into a slice of Tip Top fruit toast last Friday and into the stone, measuring two centimetres square, husband Pravin Patel said.

"It was shocking ... it was lucky it didn't break her tooth. Oh my god, was it a big stone."

Neither he or his wife had seen the stone until then, and were concerned their loaf might not be the only one affected.

He contacted Tip Top straight away to make a complaint.

"They said someone would contact me in the afternoon to make an appointment to see me next week. Nobody rang.

"This is a health issue. This stone could be one part of more pieces floating in other loaves."

He was also alarmed the company did not ask for a product serial number right away, to track down other potentially affected products.

Tip Top had since made a tentative appointment to see the Patel family this week. They also offered to send a courier to pick up the stone and rest of the bread, he said.

The fruit toast was bought from Pak 'n Save Hutt City. Mr Patel, a property developer, said he had never any previous problems with the product, which his family had been fans of for years.

Tip Top did not respond to requests for comment yesterday.

A Pak 'n Save Hutt City spokeswoman said customers with food quality issues problems welcome to return products for a full refund. In such cases, the supermarket then worked with suppliers to resolve such issues.

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- The Dominion Post


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