Kapiti Coast District Council has apologised to ratepayers after its efforts to dabble in MagiQ backfired.
Confused ratepayers were yesterday sent bogus emails attached to rates instalments. The emails appeared to come from "MagiQ Council" with a Christchurch number listed for inquiries. While the rates invoices were genuine, the emails were a result of a software glitch.
"It was one of those ‘oops' moments, but I can assure ratepayers that council hasn't morphed into some mystical entity with the power to make rates demands vanish in a puff of smoke," Mayor Ross Church said.
"But unfortunately the invoices attached to the emails are for real." Rates manager Brent Waterhouse said the bungle was a byproduct of using new software for the first time. "Our software provider appears to have selected a test email message instead of the legitimate one from the council. We have since sent a replacement email and invoice to the 4500 ratepayers affected, with an apology."
- The Dominion Post
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