Kiwibank ATM culling riles

BY ANDREA O'NEIL
Last updated 10:45 26/02/2013

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Kiwibank has further upset Porirua customers, removing its ATM from North City shopping centre last Monday, leaving no Kiwibank ATMs in the central business district.

The bank's ATM under the Canopies was removed last month when its Porirua branch and New Zealand Post shifted to the MegaCentre. An ATM has been installed at the new post office.

Removing the ATM disadvantages the elderly, disabled and parents who cannot easily reach Semple St when shopping, said Ascot Park's Bronwyn Ngatai.

"I am pretty upset over it. It was the only ATM in the central city," she said.

"They're saying that the younger generation now are using Eftpos and electronic transactions. What about the elderly?

The move financially penalises cash customers, she says. "It leaves us having to use other ATMs, and every time we use it it's costing us a dollar."

A beneficiary, Miss Ngatai said she used the mall ATM four times a week to withdraw cash.

She plans to fight Kiwibank to reverse the $4 a week in fees she will incur by using other ATMs, making a case the bank is unreasonably disadvantaging her.

"They're not providing for us properly."

Kiwibank communications manager Bruce Thompson said Kiwibank is culling its ATMs because so few people use cash now and ATM use has plunged since the bank set up 300 a decade ago.

ATMs are expensive to install and to service, Mr Thompson said.

He recommends customers who find it difficult to reach Semple St use a rival bank's ATM in the mall.

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