Standard Subscription Terms & Conditions

Last updated 17:01 18/10/2011

Fairfax New Zealand Limited
Publisher of The Dominion Post and Sunday Star-Times

Standard Subscription Terms & Conditions

1. Thank you for subscribing to The Dominion Post / Sunday Star-Times. These are the terms that apply to your subscription. In these terms the subscriber is called "you", and Fairfax Media, which publishes The Dominion Post and Sunday Star-Times, is called "we' or "us".
2. Subscription prices are in New Zealand dollars and include GST.
3. Your subscription will not expire, but "roll over" into the next subscription period. This means we will continue to deliver unless you advise us to stop delivery. If you opt to pay by Direct Debit, the payment/s will continue into the next subscription period.
4. Deliveries:
The Dominion Post
a. To stop or start delivery of the paper, the subscriber must notify The Dominion Post before 5pm Mon-Fri and 10am Sat for a Monday stop. If deliveries are suspended or stopped at a subscriber's request, the account will be adjusted.
b. The Dominion Post and its staff or agents shall not be liable for any direct or consequential loss or damage whatsoever as a result of a failure to act on delivery instructions
c. The subscription will be extended for non-delivery of the paper as soon as possible after The Dominion Post has been advised and/or accepted liability for the claim. Redelivered papers will not extend the expiry date. Redelivery times as follows: 6.30am to 8am Monday to Friday, 7am to 9am Saturdays and Public Holidays
Sunday Star-Times
a. We endeavour to have your newspaper to you by 8am however this time may vary throughout the country. (Please contact us for details).
b. Please contact us by noon Friday prior to the Sunday if you would like us to stop or hold delivery.
c. If your deliveries are stopped temporarily, we will add that number of papers to the end of your subscription (rather than refunding the cost of the paper(s) to you), or you may wish to donate the papers to our charity donation programme and continue to pay your subscription.
d. Sunday Star-Times and its staff or agents shall not be liable for any direct or consequential loss or damage whatsoever as a result of a failure to act on delivery instructions.
e. If we miss a scheduled delivery, please call us by 9.45am Sunday toll free on 0800 SUNDAY (786 329). We will try to correct that by redelivering another paper to you.
f. If we are not able to redeliver for some reason, we will credit your account for the missed newspaper which means that the missed delivery will be added on to the end of your subscription, except if you have a pay monthly subscription, we will deduct the credit from your next account. (Please note we are not able to redeliver to rural areas and some outlying suburbs. One of our team members will advise you if this is the case.)
5. Cancellations:
Please note that most of our promotional subscription offers are non-refundable. In some cases if you cancel your subscription, we will refund you any payment that has been made in advance. This decision is made on a case-by-case basis. Alternatively you can transfer the remaining issues to a person of your choice or donate the balance to our charity donation/ Tools for Schools scheme.
6. Cover prices:
Fairfax Media reserves the right to vary its prices from time to time and any price adjustments will be advised within our publications. Generally, at least two working days (The Dominion Post) or two Sundays' (Sunday Star-Times) notice will be given of any price adjustment and new prices will not apply to subscriptions already billed in advance until the next billing cycle.
7. Inserts:
From time to time we include inserts and other materials from advertisers and others, with your paper. The paper and inserts make up a single solicited item for delivery purposes. We cannot separate the inserts from the paper, so your subscription for the paper is also a subscription for the material with which it is bundled.
8. Payment:
a. Subscription invoices are due for payment by the 20th of the first month following the invoice date. If payment of the account is not made by the due date we reserve the right to stop delivery and the subscriber will be liable for all costs of recovery and collection.
b. In the event of an incorrect charge for a subscription, subscribers should notify Fairfax Media. Fairfax Media will then give consideration to an adjustment in respect of the charge but no adjustments will be considered for charges older than twelve months.
c. Fairfax Media reserves the right to close any account that has not been used for a period of twelve months.
9. Privacy:
Fairfax Media will protect and maintain your privacy. Information provided will be used for the purpose of recording subscription details and managing your subscription. It remains the property of Fairfax Media and may be used for promotional purposes by Fairfax New Zealand Limited
In addition to the company's safeguards your personal data is protected in New Zealand by the Privacy Act. This provides amongst other things that the data we hold about you should be processed lawfully and fairly. It should be accurate, relevant and not excessive. The information should be kept up to date, where necessary, and not retained for longer than is necessary. You have the right to see what is held about you and correct any inaccuracies. Fairfax Media treats all the data held with the utmost care and security. Any details you give will remain completely confidential.

The Dominion Post and Sunday Star-Times are part of Fairfax Media which is owned and operated by Fairfax New Zealand Limited

Any queries or comments:
The Dominion Post
Please call  0800 50 50 90
The Dominion Post, 40 Boulcott Street, P O Box 3740, Wellington 6011
Call centre hours are: 6.30am to 5pm Monday to Friday
7am to 11am Saturdays and Public Holidays

Sunday Star-Times
Please call 0800 786 329
Fairfax Media Sundays, 2 Hereford Street, Auckland 1010, PO Box 1327, Auckland 1140
Call centre hours are: 8am to 12noon Sunday

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