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Stop /Start delivery or report a missing or damaged paper

Last updated 00:00 18/04/2013

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Why subscribe to The Dominion Post? The Dominion Post's daily content - Manage your paper delivery online Frequently asked questions about The Dominion Post Good Turns

Stop/Start your paper

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Damaged or missed paper

We take care to ensure your paper is delivered on time and in perfect condition but if your paper is damaged or not delivered, please notify us as soon as possible.  

You can report a missed or wet paper online at or by calling our customer service team on 0800 50 50 90.

Please note redelivery of missed or wet papers is only possible in some areas, if not available in your area we will arrange a credit or an extension on your subscription account.

To arrange redelivery please call 0800 50 50 90 before:
8am Monday to Friday
9am Saturday and Public Holidays

What is my.stuff and how do I register?

MySubscription is the easy way to manage your newspaper subscription online. You can update your email address, put your newspaper on hold, or report a missing or wet newspaper online at any time and from anywhere. Visit and follow the simple registration process. You will need your subscriber ID, surname and an email address and once you've registered you will be able to manage your subscription at any time and from anywhere, including from your mobile phone.

If you are unsure of your Subscriber ID please look at your last statement or email your delivery address to and we will reply with your Subscriber ID.

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