We take care to ensure your paper is delivered on time and in perfect condition but if your paper is damaged or not delivered, please notify us as soon as possible.
You can report a missed or wet paper online at mysubscription.co.nz or by calling our customer service team on 0800 50 50 90.
MySubscription is the easy way to manage your newspaper subscription online.
You can update your email address, put your newspaper on hold, or report a missing or wet newspaper online at any time and from anywhere. Visit mysubscription.co.nz and follow the simple registration process. You will need your subscriber ID, surname and an email address and once you've registered you will be able to manage your subscription at any time and from anywhere, including from your mobile phone.
If you are unsure of your Subscriber ID please look at your last statement or email your delivery address to firstname.lastname@example.org and we will reply with your Subscriber ID.
Please note redelivery of missed or wet papers is possible in some areas otherwise we will arrange a credit or an extension on your subscription account.
To arrange redelivery please call 0800 50 50 90 before:
8am Monday to Friday
9am Saturday and Public Holidays
- © Fairfax NZ News