TV & Radio
Although some X Factor voters received a message saying that voting was closed, their votes were still counted, TV3 says.
Fans of the singing competition were up in arms after a technical glitch appeared to have affected the voting system in last night's final.
Greymouth singer Jackie Thomas was crowned the winner after a final sing-off with fellow finalist Whenua Patuwai, of Christchurch.
Fans reported that votes they had submitted for the two finalists did not count towards the end result.
Text votes submitted while the voting lines were open were reportedly replied to after the voting had closed with a message saying the vote had been received too late.
The fans who cast these votes seemed to have wasted their 99 cents.
Customers from telecommunications providers Vodafone, Telecom and 2degrees all reported problems.
"We can assure the people who got that message that their votes did go through and were included in those that were monitored on the night," TV3 said.
"Since then, as part of our verification process, all votes have been checked and recounted. The overall voting is being independently audited. Once that audit is complete, we will release percentage results," the broadcaster ensured viewers.
"We can say without a doubt that Jackie Thomas is the winner of The X Factor NZ. Verification to this point confirms she was ahead both when voting paused and still further ahead when voting finally closed," the statement said.
Jo Tito tweeted last night "@xfactornz still trying to vote!! What's happening??"
The X Factor NZ replied: "We had an unprecedented response! We are very sorry you are having difficulties accessing the app."
JPW commented on an earlier Stuff article: "My wife and I both voted for Whenua prior to his end of the final performance, we never received a confirmation text for our votes, then over 40 minutes later after Jackie had sang, we received text 'sorry but voting lines for the X Factor NZ have closed' so all our votes didn't count even though they were done well ahead of time, we called TV3, a man said they have been getting a lot of complaints and couldn't tell me why only a guess he said was something wrong with text msg going out. Fixed Factor I think, TV1 you have a story here."
Lurker NZ commented on the same story, saying that despite a lot of votes for Jackie not counting, the end result would have been the same.
"Her Dad was on the radio this morning and said she had so many votes by 12pm yesterday, that even if they'd stop accepting votes for her then, she'd not of been caught by Whenua's votes (sic)."
TV3 said 1,289,800 Kiwis tuned into the X Factor decider episode, which had an average audience of 576,800.
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