Manicure turns to nightmare for Rotorua teen
A teenager had to seek medical treatment after a trip to her local nail salon.
Aimee Smith, 16, had been a regular at Professional Nail Care in Rotorua Central Mall but says she won't be going back after her last trip left her with five infected fingers and visit to her GP for antibiotics.
The company says it did everything right and used sterilised equipment but the incident has led to an experienced nail technician calling for all nail bar staff to have a recognised qualification.
Smith said a staff member buffed her cuticles cutting and wounding the skin around her nails.
"It was so painful and they didn't even say sorry, they just put this blue liquid on the cuts which made them sting even more," Aimee said.
"My nails were throbbing for days, it's the most pain I've ever been in. I went to the doctor the following day and was given antibiotics for infection."
She was initially denied a refund so put photos of her hand on social media.
"The owner saw this and said he would give me a refund if I took the post down. So I did and went and got my money back."
Smith said she doesn't think the nail bar should be able to operate given the way she was treated.
But Professional Nail Care supervisor Jimmy Minh said it was normal practice for them to file cuticles back.
"The buffer was brand new so it was sharp. Aimee works in a kitchen so her skin and cuticles are soft from her hands always being in water. It's normal for thin soft skin to scratch, on normal skin there would be no problem," he said.
"Regarding the infections, we clean all of our tools with antiseptic and alcohol and put them under UV lights to kill germs. On this day none of the tools touched her skin."
Minh said he got his qualification in Australia and that allowed him to train his staff, who had a mixture of qualifications.
Surmanti chief executive Maxim Titter, who has been a qualified nail technician for 20 years, questioned the methods the nail bar was using and said adequate disinfection of tools was critical in such a business.
"If this was happening you would not get an infection in five fingers. You also don't file peoples fingers. A qualified nail technician would never do that to somebody," she said.
"What has happened here is a very bad experience for a young girl. Luckily she is young with a strong immune system. "If it was an old lady with a weak immune system you can only imagine what could have happened."
Titter said when looking to get your nails done look for a nail technician that needs you to make an appointment rather than walk in off the street.
"On your first visit there should be a client consultation done to cover things like allergies, disorders and lifestyle so it's made sure you are given the right service."
"Look for disinfection. Tools need to come out of a sterile environment not a 'community cup'. Listen to word of mouth, and if you see someone with beautiful nails don't be afraid to ask where they had them done."
Titter said they are trying to get nail technicians across New Zealand to get a recognised qualification so these types of incidents could be eliminated.