There's the rub

Last updated 11:22 01/03/2010

Yesterday I visited a mall, which is something that you sometimes, unfortunately, have to do, like getting a cervical smear or telling your mother-in-law that you like her collection of decorative tissue box covers.  Nobody much enjoys it but sometimes you just have to suck it up and go there.

As the previous paragraph may have hinted at, I harbour a certain ambivalence towards malls.  On the one hand I can see their reason for existing, providing a retail focus at different points in the suburban sprawl.  And being able to wander from store to store without popping up an umbrella is pretty handy.  I guess the real issue I have with malls is that in visiting one I am invariably put into the path of an unknown quantity - the scariestly random ingredient that can be added to anyone's day - other people.

Even in a good mood, which I was yesterday, you just never know if your bus driver on the way there is going to be smelly (he was - I wanted to syringe the insides of my nostrils with something antiseptic the entire ride to the mall), if a friendly but misguided saleslady's going to try and talk you into skinny jeans (they did) or if a slightly pushy salesman is going to want to rub you.

I'm not especially keen on being touched by strangers, let alone in a mall.  You're not likely to find me on one of those massage tables in the middle of a mall having the worries and stresses of daily life kneaded away.  I honestly can't understand how anyone could relax in such an environment when there are people with shopping trolleys trundling past just centimetres away (if you can, then feel free to share how you achieve this amazing feat via a comment below)

But the rubbing I'm talking about isn't actually this kind, and only my hand was involved.  I had successfully avoided the skincare salespeople and their stand as I'd sauntered past on my mission to find accessories for a wedding I'm going to this week, but on my way back a weird thing happened.  Somehow, I managed to be the only person in my section of mall fairway.  Teenagers in packs, slow-walking buggy-pushers, hand-in-hand couples - they'd all disappeared. 

Usually not being jostled by my fellow citizens at the mall would be a good thing but unfortunately it left me the only punter approaching the stand from my direction.  The salesman spotted me and from a distance of 10 metres did an arms wide, theatrical "here I am gesture" that said "you're not going to be able to sneak past with your head down this time". 

For a second I considered ducking and weaving but I was always rubbish at bullrush at school and that was without being slowed down by bags of shopping.  So I decided to just be brave and l give him a nice, polite "no thank you" and I'd be on my way and no harm done.  I might take a flier just to be polite but that was all.

I took the flier and then something unexpected happened.  As I was tucking it into my bag he took my other hand in a surprisingly casual way...and stroked it.  He then, with a very concerned tone of voice, asked "Why is your hand so dry?"

I was so stunned by the holding and the stroking that all that I could think of was a lame "I suppose it's because I don't moisturise very often" but every fibre of my being was shrieking "Eek, a strange man is stroking me. Run away, bravely run away!"

He was dead keen on rubbing some of his product into my horribly dry skin (which isn't, by the way) but eventually the flight or fight response kicked in and instead of popping him one in the breadbasket I decided that fleeing was the better option.  He was last seen with a bowl in one hand (I'm not sure what that was for) and a disappointed look on his face. 

I've since had confirmation from at least one friend that they had a similar experience but couldn't escape being moisturised as the salesman had a firm grip on them by the elbow.

Has anyone else ever had the hard sell from salespeople (with or without unsolicited stroking)?  What's your exit strategy?  Ever had one of those mall massages?

» Follow NZStuffBlogs on Twitter and get fast updates on all Stuff's blogs.

65 comments
Post a comment
Leon   #1   11:38 am Mar 01 2010

I've always managed to make the "NO, thank you" approach fend of any salespeople. Emphasis on the no.

Mind you, my default facial expression when I'm not really thinking about anything is slightly unfriendly. This discourages 99% of random salespeople. Sadly it encourages older ladies to tell me stop worrying. Which then immediately makes me worry.

Any salesperson who decides they want to hold my hand will be in for a rough ride. Though I wouldn't apply a knee to their meat and two veg, I'd be removing my hand from their grasp at extremely high speed. On average, I suspect large males are less likely to be grasped by strangers attempting to ply moisturising products, other than in selected establishments offering negotiable affection services.

paul   #2   11:38 am Mar 01 2010

"Why is your hand so dry?"

"Because it's artificial and made entirely of plastic and titanium."

I used to work in sales. You can get past most objections, but usually it's easier to just say "Thanks for your time, have a great day."

Telstra Clear turned up at my doorstep the other day to tell me they had upgraded the local exchange and wanted to have a look at my Telecom phone bill so they could tell me how much money I could save. I said no. The guy looked positively taken aback. He may have burst into tears, but I had shut the door by then so will never know.

Blair   #3   11:42 am Mar 01 2010

Inappropriate unsolicitated touching is abuse, i wuda punched him lightly in the arm and sed theres a violence problem in this country, let them mull it over before grabbin someone again, i snub the 'hey buy me peepz', making a livin, how bout get ridda cheap commission meh, have u seen the malls in oz, they're like dairies, weird, guess consuming is an addiction that is fed by pushers, i mean marketers.

Louisette   #4   11:45 am Mar 01 2010

Heh, heh. I once had a saleslady talk me into trying on a pair of skinny jeans. She then informed me with a perfectly straight face that I looked nice in them! I laughed like a drain. I couldn't help myself. You see, I could see my reflection in the mirror and was perfectly well aware that in reality those jeans made my butt look big enough to be seen from space. So, 10 out of 10 to the saleslady for audacious and ambitious lying, but I did not buy those jeans.

Moata, if I was in your shoes with the dodgy moisturiser guy I would have given him a good yelling at. That is definitely inappropriate touching.

Alice2   #5   11:45 am Mar 01 2010

I've considered having one of the mall massages, but I'm usually on a mission when I'm at a mall & don't want to stop. The idea of being seen by everyone walking past is a bit disconcerting as well - though I might go to the Northlands one, where they actually have a shop space & it's a lot more private.

The grabby hand cream people really annoy me, two of my friends have been suckered into buying the packages. $60-$80 later, they can't actually tell the difference between the expensive stuff & a $5 tube of cream from the supermarket, and they never use the extra tools that were an upselling point. I'm not good with being unexpectedly grabbed (many a dropped glass or elbow in the face for exes who decided to go for a sneaky hug), so I definitely avoid the handcream sellers.

Cat   #6   11:45 am Mar 01 2010

You see Moata, you are too polite (like most Kiwis) and this is what these types of people count on. Just look "through" them, never make eye contact, and never under any circumstances speak to them. The merest hint of engagement and they're on you like poo on a blanket.

I'm like you in that I don't like strangers touching me in any way. We used to have "the backrub man" come in to our work, the whole concept used to make me feel ill, even though my friends would swear by him.

Next time some random strokes any part of your body, maybe reach over and give his nipple a wee tweak. That should end any awkwardness!

NoAngel   #7   11:47 am Mar 01 2010

My exit strategy is to tell them that I already have their product - in the Ocean fragrance.

Sadly, I only came up with that strategy after I too was physically accosted and detained (which with one certain person, I'd normally thoroughly enjoy). So now I do actually have their product in the Ocean fragrance *hangs head in shame*

Darth Michael   #8   11:52 am Mar 01 2010

Moata, you need to take a few classes at the Darth Michael School of Charm. With a single menacing glare you can put a stop to "being touched by strangers".

Of course, you'll need to build up a tolerance to pepper-spray and seeing complete strangers cross the road to avoid your "special" *cough* ambiance...

As for the hard sell, I can't stand those sales people who loudly call out to me as I pass their counter in the food hall of a shopping mall. It's an almost guaranteed way to lose a sale. Of course, the last time a salesgirl called out to me it was to tell me that my fly was down, but what the hell was she doing looking down there anyway, lol? ;-)

Snake   #9   11:56 am Mar 01 2010

Cellphone! Anytime I see a salesperson or other mall denzien that wants to annoy me or try to part me from my cash, I whip out the celly and start talking to no-one. Works great in supermarkets as well. Try it sometime.....

I_not_Y   #10   12:05 pm Mar 01 2010

There used to be a psycho-cow armed with waxing strips who haunted the entrance of the pharmacy at the top of Cuba Mall. She would leap out and depilate any exposed forearms that entered the shop. Clearly the brainiacs running the pharmacy thought that a sales pitch involving hot wax and assault was a winner.


Show 11-60 of 65 comments

Post comment


Required

Required. Will not be published.
Registration is not required to post a comment but if you , you will not have to enter your details each time you comment. Registered members also have access to extra features. Create an account now.


Maximum of 1750 characters (about 300 words)

I have read and accepted the terms and conditions
These comments are moderated. Your comment, if approved, may not appear immediately. Please direct any queries about comment moderation to the Opinion Editor at blogs@stuff.co.nz
Special offers

Featured Promotions

Sponsored Content