Family stunned by delivery times
A Timaru family are equally bemused and annoyed that a parcel from Palmerston North took 11 days to arrive by courier while one from China took just five.
The sleeping bag and top from Palmerston North was meant to arrive in time for 15-year-old Hannah-Paige Kearney's Air Training Corp camp at Peel Forest, but instead she went cold.
"It wasn't fair," she said.
Sent on June 13, the parcel did not arrive at her Timaru address until June 24, two days after the camp finished.
Her mother, Mandy Richardt, said they lived in a rural delivery area but it was only a couple of kilometres from the CBD.
"It was ridiculous. Talk about a slow boat from China, but it wasn't, more like a slow boat from Palmy," she said.
Calls to courier company Fastway revealed the delivery delay was caused by the rural contractor, according to Fastway marketing manager Jantha Gooding.
"Our investigation shows that the parcel was picked up and forwarded on to our rural contractor as per the conditions of carriage and within the delivery timeframes. Unfortunately, delivery was delayed by the rural contractor. This matter has been taken up with the rural delivery supplier for investigation by them," Gooding said.
Hannah's stepdad, Simon Richardt, ordered a 500mm by 300mm gas hot water unit via the internet from China on June 18. It was posted through Express Mail Service the next day, and arrived on June 23, a day before the sleeping bag from the North Island.
The Timaru Herald