Rural supplies store comes up trumps

00:00, Jul 28 2011
CELEBRATING SUCCESS: The team at Manawatu Grain Seed and Saddlery picked up the supreme prize at the Feilding Excellence in Business Awards.

Manawatu Grain Seed and Saddlery was the big winner in last night's Feilding Excellence in Business Awards.

The South St business, owned by Chris and Sharon Malcolm, won the supreme award and best rural business category.

"It's an honour to win," Mr Malcolm said at the awards last night. "My team works really hard. Winning this is just fantastic."

Keen equestrians, Mr and Mrs Malcolm opened the business almost three years ago. The store sells horse saddlery, bird seed, pet food and supplies, grass seed and fertiliser.

NZ Retailers Association regional manager Brian Finlayson said the nominees were judged on the quality of customer service.

"They [Manawatu Grain Seed and Saddlery] stood out. They had the winning edge. Customer service was beyond excellent."


As a mystery shopper, he visited the store to inquire about dog food and was impressed by employee Jo Henderson's service.

"She acknowledged me straight away and she kept the rapport going."

He also praised signage and staff training.

Other winners at the awards included KR's Cafe & Catering (best hospitality), Evolve Fitness (best personal business), Annah S (best new business), William Cotton & Sons (best professional business), McEntee Event Hire (best trade/service), TRC Toyota (best vehicle business), Kip McGrath Education Centre (best education business), Feilding Flight Centre (best business interior), Edelweiss Smallgoods (best farmers' market business), and Leader and Watt (retailer of the year). Manawatu District Council's Elizabeth Signal and Feilding Library's Simon Johnson won the long-serving employee award. Pauline Simpson from Garratts Motor Group won the outstanding employee award. Wendy Fletcher from All About Kidz was employer of the year.

The Manawatu Standard