Telecom's 111 base returns to capital

JANINE RANKIN
Last updated 09:00 27/07/2013

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Telecom's back-up 111 call centre in Palmerston North, reactivated when staff had to move out of their Wellington building after last weekend's earthquake, has been closed down.

The ten operators who moved to Palmerston North to take emergency calls from the Auckland area returned to the capital on Thursday afternoon.

The operators were forced to evacuate the Featherston St building where they were based while it was checked for signs of structural damage.

Telecom spokeswoman Lucy Fullarton said cleaning up was continuing on the top floor of the building, where ceiling panels and other fittings had been shaken loose in the quake, so the team had temporarily relocated to another floor.

She said having the former Palmerston North call centre available to be reactivated in an emergency had allowed call answering to continue uninterrupted. "Everything went very smoothly."

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- Manawatu Standard

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