A new smart phone app has been launched to make it easier for Palmerston North residents to tell the city council about problems that need attention.
FIXiT has been welcomed by the Deaf, enabling people who have difficulty speaking and hearing on the telephone to bypass the call centre.
People can take a photo, tag the location on a map and leave a description of the problem, such as a street light not working, pot holes needing filling, or graffiti and litter needing to be cleaned up.
Mayor Jono Naylor said the council relied on residents to be its eyes and ears in their neighbourhoods.
About 687 requests for service are received every week.
''The FIXiT App will allow people to easily and quickly send us all relevant details,'' he said.
Deaf Aotearoa's community relations officer Lianna Kennedy has already tested the system, reporting a fallen tree, and said it was easy to use.
''It will be useful for those Deaf people who have a data plan with their phone.
''It will allow them access to council's services which have previously been hard to access.
''Contact Centre manager Peter Roberts said more people were moving away from landlines to rely on smartphones, and the new app tapped into the popular medium for communication.
He recommended people use free wi-fi spots such as the library, its community branches and The Square to download the app.
- Manawatu Standard
Will the bus shelter walkway planned for The Square be ready by the end of June?Related story: Covered walkway for Palmerston North bus users by winter