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Business wants to compensate

ANNA WILLIAMS
Last updated 11:23 05/03/2014

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A blind and shutter company that left customers in Marlborough thousands of dollars out of pocket says it is taking steps to "remedy the situation".

Comfy Industries took deposits from people at the Home and Garden Show in Blenheim last year. The company was liquidated in December, leaving customers without their orders and without a refund.

Comfy Industries sent the Express a media statement on Monday explaining why they went bust and outlining their intent to contact customers.

A name was not given in the statement but the quotes were attributed to a "company representative".

The representative said the company had a "proud run" of providing products to the New Zealand market last year, but took too much work on for the resources it had.

"Because we were so new to the market, our suppliers in large part were unable to offer terms of credit and neither did our bankers," the representative said in the statement.

"This meant that we had to run the day-to-day operations from our sales and this, unfortunately, was not sustainable." Comfy Industries ran out of money and "could not trade out of its difficulties".

The representative said the company had debts of $50,000, however, the figure was $80,000 in another part of the statement.

The company planned on taking "immediate" steps to remedy the situation, including speaking to suppliers and customers who were affected.

"Our focus now is not on apportioning blame, but . . . to find a solution to deliver our fantastic products to the few customers that have trusted us to deliver and to ensure that suppliers are not left out of pocket.

"Attempts have been made to keep the company afloat and trading - the company was started with a small investment and big plans, and perhaps the company has fallen victim to its own success."

Picton woman Lynn Tyrer-Jones paid a $745 deposit in July for a set of blinds after she went to the Home and Garden Show in Blenheim.

In November, a staff member assured her the blinds would be up before Christmas but she never heard from him again.

She had not been contacted by the company, but was looking forward to hearing from them, she told the Express yesterday.

The Express understands Mrs Tyrer-Jones was one of 13 people in Marlborough who paid deposits to the company after going to the Home and Garden Show and never got their product.

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- The Marlborough Express

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