i-Site worker wins tourism award

01:13, Nov 08 2012
Rachel Holland
Destination Marlborough: Picton i-Site centre supervisor Rachel Holland with the 2012 Tourism Trainee of the Year award she was presented by the Tourism Industry Association.

Picton i-Site supervisor Rachel Holland is the best tourism industry trainee in the country.

She has proof of this to put on her desk in the form of an award from the Tourism Industry Association of New Zealand.

It was recognition of her passion for Marlborough and commitment to customers.

Association deputy chairman Grant Lilly presented the 2012 Trainee of the Year award to Ms Holland in Wellington on Friday night.

The award was based on her performance and enthusiasm shown while learning from the Aviation Tourism and Travel Training Organisation.

She also won the people's choice award, with 20 per cent of the 1200 votes cast.


Ms Holland said she had enjoyed training and learning more about how to deliver customer service in tourism.

The trick to becoming a winner seemed to be to love your region and the wider country - and want to share it with everybody.

"For me it's a passion, I want to help people make memories and be a part of their trip, " she said.

"I always think that if I was on holiday travelling, I would want someone like me to look after me and make sure I got the best experience.

She was surprised by the award.

"I thought 'I'm from Picton, we just do some training and give it our best', but you don't realise what you're up against. Everyone's doing their best and I think you're equally as good as everyone else, but not better."

Ms Holland was nominated by Destination Marlborough, which runs the Picton and Blenheim i-Sites.

She has worked for the company for two years and said she was "very surprised" when her name was read out as one of the last awards given on the night.

"I was ecstatic.

"It's not just about me, it's about the whole team - you can't get anywhere without a good team to back you."

Mr Lilly said Ms Holland's leadership and commitment to ongoing training epitomised the kind of people needed in the tourism industry.

Destination Marlborough general manager Tracy Johnston said Ms Holland was a great asset to the organisation and a positive role model.

"It's wonderful to have people like her who are passionate about their job and want to proactively participate in extra training to be able to deliver top service every day."

Ms Holland's award was the second won by Picton i-Site staff this year. Annette Tanabose won the tourism industry's 100% Pure Welcome Award for customer service in September.


The Marlborough Express