Cellphone calls fault resolved

Last updated 18:13 04/01/2013

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Telecom has discovered the cause of garbled cellphone calls in the northern half of the South Island including Marlborough this week.

Public relations manager Lucy Jackson said technicians had isolated a faulty piece of hardware at the Telecom Christchurch exchange tower so cellphone reception was back to normal.

The hardware would be replaced, she said.

At peak, 15 technicians were working on the problem which garbled calls so badly that callers could not be understood.

The problem was found on time to avoid a planned shutdown of the mobile network from South Canterbury to the top of Marlborough, excluding Christchurch, last night, she said.

Anyone still experiencing problems with mobile phone reception or who believed the fault had cost them money should ring 120 or go to the Telecom website.

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- The Marlborough Express

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