A Blenheim woman has had to fork out to repair a window which was broken during the 6.6 magnitude quake that struck the region on August 16, despite having full insurance cover.
Moira Conroy and her husband, Trevor, have been paying $120 a month on no-excess insurance with Lumley General Insurance so they would not have to pay any excess when they made a claim.
However, after the earthquake they were referred to EQC by Lumley because it was an earthquake claim, and EQC said they would have to pay a $200 excess for the $182 job.
"We're going to fix it ourselves, because it needs to be fixed," Mrs Conroy said. "It's ridiculous, you would expect that because it's a no-excess [insurance] it would be recognised by EQC as well."
Mrs Conroy said she wanted to make people aware and warn them to check the fine print of their insurance policies.
"If it was explained that EQC only cover structural and land damage of the house, and insurance the other stuff then you would know where you stood.
"You know, you be honest and up front and they expect you to be honest and we couldn't have been anything but honest . . . we're definitely going to be shopping around for a better deal," she said.
- © Fairfax NZ News