Third award delight for B&B owners
The owners of Hillsfield House Bed & Breakfast in Renwick have scooped their third consecutive award for best B&B in the New Zealand TripAdvisor awards.
TripAdvisor is a source of online information and advice for travellers.
Hillsfield House placed first in the 2014 New Zealand TripAdvisor Travelers' Choice Award and second for the award in the South Pacific.
Owners Steve and Jo Hill, who have been operating the B&B since 2009, were chuffed to receive the award again.
"We are so stoked we got this," Mrs Hill said.
They put their ongoing success down to going the extra mile.
"It comes down to customer service, spoiling them rotten, going out of your way, and being helpful and kind," Mrs Hill said.
They welcomed guests as they would friends and family.
"We don't treat them as a dollar sign."
They add personal touches for guests by providing them with such things as fresh flowers, handmade Marlborough soaps, and freshly baked croissants for breakfast.
It was an honour to host guests who chose to stay with them, Mrs Hill said.
The Hills got into hospitality when organisers of the 2008 Marlborough Wine & Food Festival asked the community to open their doors for festival-goers who were unable to find accommodation.
"We decided to help out and we enjoyed it so much we thought, ‘why not do it and make a business out of it'," Mrs Hill said.
The 313 people who have reviewed the B & B on TripAdvisor gave it a rating of "excellent"; the rating summary for service, location, rooms, cleanliness, value and sleep quality all received a 5/5.
Excerpts of reviews on TripAdvisor are full of praise. One reviewer from Tauranga said: "This place is one of the nicest accommodation experiences I have ever had. We couldn't have rated the breakfast, the rooms, or the gardens any more highly."
Lorna M, of Ashburton, said: "We could not have been happier with our short stay at Hillsfield House. The warm welcome and personal touches were brilliant and the decor, furniture and pampering treats were worthy of accommodation twice the price!"
Stephanie L, of New York, said: "Hillsfield House was the best place we stayed in New Zealand."
- The Marlborough Express
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