Technical difficulties at the 2014 Marlborough Wine and Food Festival were caused by an overloaded system.
Wine Marlborough event manager Meredith Elley said that cellular coverage at the festval site on Brancott Rd in Fairhall was erratic during the festival and the ATM machines were unusable for a few hours.
She had lodged a query with Chorus after the event to try to get to the bottom of the problem.
"We had a Chorus signal booster active at the festival so we had hoped that would secure the signal for the event, but it was still insufficient for the amount of people using it," she said.
The error with ATM machines was first thought to have been related to the lack of cellular service. It was later discovered that someone had tampered with the power source of the container the ATMs were in, Ms Elley said.
"Being a remote site there will always be challenges. To resolve it, though, would cost us tens of thousands of dollars," she said.
The lack of signal during the festival also affected the use of the ShowGizmo App, which was created especially for the event to keep attendees up to date on activities and competitions running throughout the day, she said.
"This has added another challenge to our list for organising next year's Wine and Food Festival and other events out of network coverage," Ms Elley said.
- The Marlborough Express
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