Why would anyone gather up the details of nearly 7000 clients and munch them all into just one email, without thinking too much about the risk level associated with that email landing in the wrong in-box?
Considering ACC's history for providing outsiders with way too much confidential information, the organisation should have banned those sorts of emails long ago.
Yes, it is a large organisation dealing with volumes of tricky cases. Its clients include people with little desire to work who devise creative ways of getting the Government to fund their lifestyle.
One of its aims is to get injured clients back into meaningful work as quickly as possible. Some will fight against that.
It is dealing with people, which makes its job difficult.
But it has also made life difficult for itself with its long list of failures and mistakes. And its seeming lack of ability to deal with people as human beings rather than one-dimensional notes in a file.
The past week has seen a cleanup at the top level of ACC in the continued fallout from the Bronwyn Pullar "affair", where the former National Party activist has battled the corporation over the way it has handled her claims for a head injury. Chairman John Judge is going after 3 1/2 years, and board members John McCliskie and Rob Campbell have also been told by ACC Minister Judith Collins that their terms are up.
As one commentator said, Mr Judge has done a commendable job of refocusing the organisation on its core responsibility of providing no-fault accident cover and rebuilding its balance sheet. But he has been unable to preserve public confidence in the fairness and impartiality of the scheme or to deal with the political flak that followed the revelation that staff mistakenly emailed Ms Pullar the confidential information on more than 6500 other claimants.
And finally, ACC chief executive Ralph Stewart has resigned after less than a year in the position.
It was left to Ms Collins to deal with the mess and her job is far from over. She now needs to make sure replacement board members and a new chief executive are appointed with the ability to change the culture of the organisation so there is no repeat of the Pullar case, or any others like it.
Perhaps putting Ms Pullar on the board might be a good start.
- The Marlborough Express