Frustration over Auckland power cuts

Last updated 11:53 17/06/2014

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Frustration is growing for some Aucklanders who've been without hot water since last week's storm, with crews coming in for verbal abuse, Vector says.

Vector said today "small pockets of customers" in Northcote, Torbay,  Devonport and New Lynn/Titirangi and Te Atatu had still not had their hot water supply pilots restored.

"We appreciate the frustration from some customers and reiterate that there are numerous crews out working on these hot water issues," Vector spokeswoman Sandy Hodge said today.

 "However, we have had reports of some of our crews being verbally abused and we will pull them out of those areas if need be."

She said that the priority with storm damage was ensuring that the large outages were fixed first, then smaller area outages. 

"We are also mindful that we must have power to rest homes, medical centres and elderly care villages."

Hodge said the hot water supply was on a different system to the electrical network. 

"It's possible to have had power on since the storm, but vegetation or debris has struck the hot water supply system, taking it out. Please remember that hot water cylinders do take some four to six hours to heat up."

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