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$190,000 withdrawn in $20 bills

Irate bank customer hits back

By LAURA BASHAM - The Nelson Mail
Last updated 13:02 23/07/2009

Bank account blow-out following dispute

INCENSED:  Artist Roger Griffiths with the $190,000 in cash he withdrew from Westpac Bank this morning in protest at the bank turning down a loan request.
MARTIN DE RUYTER/ The Nelson Mail
INCENSED: Artist Roger Griffiths with the $190,000 in cash he withdrew from Westpac Bank this morning in protest at the bank turning down a loan request.

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Defiant Mapua artist Roger Griffiths today made a stand against Westpac by withdrawing his $190,000 savings in $20 notes.

The bank provided a red-and-black carry bag to take away the cash after meticulously counting it in front of Mr Griffiths at its Nelson branch.

Mr Griffiths, a loyal Westpac customer for 25 years, decided to withdraw his money after the bank rejected his application for an $80,000 mortgage. "It's about time normal people took a stand."

He said the bank turned down his application because he did not have a regular income as an artist. However, he was a successful artist, exhibiting his paintings at the World of Wearable Art complex, in Christchurch and New York, he said.

He wanted to buy a $385,000 property in Mapua, had $200,000 in cash and was going to sell his $110,000 campervan.

That more than met the bank's criteria for a 20 per cent deposit, and the property which included a home and commercial premises would have returned $500 a week, he said.

He was disappointed when his loan application was rejected, but it was Westpac losing $111 million to Lane Walker Rudkin Industries that tipped his decision to withdraw his money.

"They can lose $110 million with LWR but turn down a normal customer who has never missed a loan payment," he said. "If they don't have the trust in me after 25 years, there's a problem for Westpac."

Having decided to withdraw his money, he then decided to make it hard for the bank by requesting payment in $20 bills.

He said the Nelson branch told him it did not have that amount and he would have to also go to other branches at Stoke, Richmond and Motueka. However, he insisted the bank have the money ready to collect at 9am today. He then took it to the Nelson Building Society, saying he would rather deal with NBS because it was part of the community.

His message to Westpac: "If you don't support the community, the community won't support you."

Mr Griffiths' protest comes after a series of embarrassments for Westpac. On Tuesday its former Alexandra bank manager admitted defrauding the bank of more than $400,000, and it has been left red-faced over the slip-up that allowed $10 million to be wrongly credited to a Rotorua service station co-owner who had since fled to China.

Westpac media relations manager Craig Dowling said today that when the bank lent money it required certain information to be provided to enable that lending to be done prudently.

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"It's about providing evidence of an ability to meet regular repayments."

In Mr Griffiths' case that information was not provided for it to be assessed, he said. Mr Griffiths' withdrawal was disappointing.

"We would like to welcome Mr Griffiths back. We just need the confidence regular repayments can be met."

352 comments
Jax   #352   09:50 am Jul 24 2009

Everyone should watch the Documentary "Zeitgeist" and Zeitgeist 2 and funny story, really sad comments people actually have no idea what their talking about. Remember most of that money is peoples investments would you want to risk your own money on an artist? I don't think so... idiots. To stay in business you can’t make stupid decisions like most of the comments on here.

Brian   #351   09:25 am Jul 24 2009

@ matt # 11 Perfect,I couldnt of said it ant better. As was said on TV last night by the westpac guy AND roger Westpac never once said no. He didnt get his own way so he had a cry and wanted his five minutes of fame. If westpac did lend to him and he defaulted then his home was sold as a result he would go to the media and say Westpac gave him a loan and he couldnt afford it had another cry got people to feel sorry for him etc etc, Get Over It.

Helen   #350   09:11 am Jul 24 2009

Gone are the days when Banks would look at an indivdual and make a decision based on historical records, they are all so regimented these days - that is just appalling - good on you for withdrawing the money, and having worked in a bank before it just goes to show that they are more concerned about making profits then looking after customers!!!

Common Sense   #349   08:58 am Jul 24 2009

190K "in the bank" is confidence that regular payments can be met - or garnished. Banks have lost all sense of common sense.

TONY   #348   08:12 am Jul 24 2009

Seems we have been conned. It appears he was not denied a mortgage, the bank just asked for further information. Roger wanted an answer immediately and spat his dummy. Childinsh, but as others have noted - good publicity for him.

Rose   #347   08:02 am Jul 24 2009

I do not work for Westpac or even bank with them, but am appalled with what I have been reading. Our Banks are rated in the top 20 in the world, this has come about through sound lending principles being applied. The Bank rep last night said they haven't declined the loan, they are simply waiting for this customer to provide the information everyone has to provide when borrowing. It's a simple question: 'If we lend you this money, how will you repay it?' Equity is crucial, ability to repay equally so. To all the ignorant people who are saying the Bank can just sell the property if he defaults, what kind of organisation wants to operate business in that environment? Foreclosure is one of the worst things a Bank can be faced with, a very distressful situation for everyone concerned. If all businesses operated solely on a trust basis the outcome would be dire. Trust and character are very important, but so is honoring your contract and making your payments.

Paul   #346   08:01 am Jul 24 2009

Just to say, from London, that this is being read around the world. Another great case, like the United Airlines v guitar owner, where a stupid decision can prove costly in terms of bad publicity.

And yes it was a stupid decision, blindingly obviously so too. I haven't bounced a check or missed a payment in 30 years (I now own my home) but if my bank pulled that stunt on me I'd have done the same thing.

Santa Claus   #345   07:38 am Jul 24 2009

Where's the follow up story about how he got mugged in the parking lot?

mario   #344   07:24 am Jul 24 2009

Great job, hit em where it hurts. believe me people if you have less than 200k in your account the bank really does not give a hoot. but I love that he had more money inthe bank than the loan he asked for,and he was able to hit em where it hurts. now if we couldonly hit bank of america like that

Kaye   #343   06:57 am Jul 24 2009

Has he finished throwing his rattles out of his cot? I wouldn't lend anyone $1 if they couldn't produce the proof that they could majke repayments. Good one Westpac for sticking to their guns! I also feel that the media add to stories to make them interesting. It's about time they learnt that not all that people say are true and correct.


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