Everyone agrees the vulnerable deserve special treatment after the Canterbury quakes. How then did an 85-year-old living in a badly damaged home fall through the cracks?
'Vulnerable' elderly women wait for EQC action
The boxes are still stacked up in Marlene Naish's home.
Gerry Brownlee doesn't know if he is regarded as a VIP by EQC because he hasn't asked.
The $5m Lotto winner will donate to those who helped him when he lost his home and job in the quakes.
The Christchurch City Council says it is making progress in its bid to reach a global settlement with EQC.
Top concerns facing a quake insurance advice service are scope of works, repair strategies and cash settlements.
Money from a woman's four false EQC claims, totalling $37k, has passed out of reach to her family in India.
Ipenz now can't impose disciplinary penalties against the boss of the company that designed the failed CTV building.
After three years of waiting, EQC eventually give Dot Boyd $200k for her Aranui home.
Cera was absent from a community forum about its recovery role and how it will transition.
A lack of engineers is blamed for the 'glacial pace' of resolving insurance claims for Poplar Lane.
More than 120 fed-up homeowners will take EQC to court over its handling of Canterbury's rebuild.
EQC chiefs were called to Parliament for a 'please explain' over vulnerable elderly waiting repairs.
A humiliated Gerry Brownlee has apologised to Labour MPs he sledged over their workrate.
Earthquake Commission says it will do better but has been faced with a disaster of inconceivable magnitude.
Christchurch Art Gallery is getting "keyhole surgery" to raise the 30,000-tonne building.
Quake victim Rika Hyuga's father welcomed Aranui High School student Joni Palmer, 17, into his home and heart while presenting her with a new scholarship to visit Japan.
'Someone is finally listening to me'
Dot Boyd is 85, stoic and staunch.
Grasping the enormity of what happened
OPINION: Volunteer firefighter ROY MONTGOMERY found himself helping at the PGC Building on February 22, 2011. On anniversaries since, he has been drawn back to the site.
Anna and Jamie were working in the same building in Christchurch, but didn't meet until the Feb 22 quake.
Cera uses unmanned aircraft to film quake-hit homes as demolition progresses on the Port Hills.
The Earthquake Commission still has an "eye-wateringly huge" backlog of official information requests but insists they will be cleared by April.
Anne McDonald is tired of dancing with insurers over the rebuild of her flat in Waltham, Christchurch.
OPINION: My column last week on the lack of action in tidying up the CTV site triggered a strong response from readers.
A property where a woman was killed by rockfall in the quake was deemed unsuitable for building on.
Victoria Matthews has rejected an offer of peace talks over the Christ Church Cathedral rebuild.
When Justine Cooke began setting up a room for her new baby it did not feel permanent.
More than 4000 Cantabrians are still waiting for insurer-led quake rebuilds with just 15 per cent of rebuilds done.
A broker who falsely told a couple they were insured before 2010 quake has appeal thrown out.
Three years after the quake, the gap between the "haves and the have-nots" is growing.
The families of the CTV building victims welcome police hiring engineers to ascertain criminality.
OPINION: Saturday marked three years since what my children call Mr Shakey paid our city a visit.
Police have engaged an engineering firm to review the collapse of the CTV Building in the 2011 earthquake.
We want to see photos of your home and neighbourhood after the February quake and today.
The third anniversary of the February 2011 earthquake was marked by thousands of people across the globe.
Digital map pinpoints spots around the world that marked yesterday's quake anniversary.
Hands shake. Shoulders heave. Deep breaths. For some, Christchurch's devastating quake was three years ago. For others, it feels like yesterday.
Ken Ring has used his claimed quake predictions to defeat a complaint over his website.
Over a thousand people turned out for the civic memorial for the third anniversary of the February 22 2011 earthquake.
What if The Press visited Christchurch on February 22, 2031, and reported back what we found?
EXCLUSIVE: "Catherine and I send you our warm wishes, and we hope that you find comfort as you gather ... to remember what was lost."
Kia Ora St residents say goodbye
© Fairfax NZ NewsThe final residents of red-zoned Kia Ora St farewelled their home last week.
Three years on, there is a missing piece of the CTV building story, says Dr Maan Alkaisi.
Today's earthquake memorial service means a little more to one particular widower.
Best buds born in shock and shake
It was pure luck that brought them into the world during the region's two big earthquakes. But their mothers believe it was a stroke of fate that brought them together.
Amid the dust and the rock and the grit, all John Abraham could see was a single, gloved hand.
Government calls on developers to express interest in building on Christchurch's eastern frame.
Construction is set to outstrip demolition in central Christchurch for the first time in three years.
OPINION: The commercial sector has so far led the charge. Now the Government must get a spade in the ground in the inner city.
Nicolette Allen will be running to remember tomorrow so others do not forget the lives lost on February 22, 2011.
On the eve of the third anniversary of the 2011 quake, we give you 10 reasons to smile about living here.
Share your memories and messages of hope to commemorate the third anniversary of the February 22 earthquake.
Community leaders reveal their hopes for the future of Christchurch's residential red zone.
Insurers and EQC predict significant progress on repairs and rebuilds for quake-hit homes in 2014.
While the earthquakes wiped out huge parts of Christchurch's CBD, the city's fringes began stirring.
Neighbouring towns that suffered serious quake damage but fewer headlines have rebounded big time.
Next year is set to be the biggest yet for the $650m-plus redevelopment of Christchurch's quake-hit hospitals.
Roadworkers have laid more than 1 million square metres of roading, but two year's worth of roadworks remain.
Insurance companies in Christchurch are among the world's slowest to respond to disaster.
The reopening of the restored Isaac Theatre Royal has been pushed back about three months to October.
OPINION: The lack of action to properly clean up the CTV site and create a memorial has been disgraceful.
The number working in central Christchurch halved between 2006 and 2013, according to Census data.
OPINION: Cera's most conspicuous failure has been its well-intended ambition to kick-start and accelerate the revival of the CBD.
OPINION: Recent public comments about the ISO Scheme's low percentage of upheld complaints are inaccurate and misinformed.
A Christchurch counsellor walking 288km to raise money for quake victims is more than half-way through her journey.
Signatures pledged by more than 25,000 Cantabrians after the February 2011 earthquake have been preserved in a digital archive as a reminder of the city's early reactions to the devastation.
Did the Christchurch earthquakes crack open the city's conservative shell and unleash a great wealth of creativity?
Quake-damaged Chch hotel closed indefinitely
Millennium & Copthorne Hotels New Zealand says its Millennium Hotel Christchurch in Cathedral Sq remains closed for the "foreseeable future".
Mary's once meticulously designed garden has become an overgrown tangle since she left her red-zoned Avonside home.
OPINION: The city is full of small reminders that it's OK to feel positive about our post-quake future.
Changes to the EQC opt-out scheme mean homeowners could be left out of pocket.
Toxic waste from Christchurch demolition sites could soon be transported to Southland.
City councillors to consider relaxing rules on occupancy of buildings that fall below 34 per cent of standards.
A concerted effort needs to be made before the winter to identify every vulnerable household in Christchurch, the Human Rights Commission says.
Chch households struggling post-quake need help before winter, says Human Rights Commission.
Christchurch homeowners say they have no confidence in insurers settling their claims.
Belfast homeowners say EQC and Southern Response have been fighting for three years.
A late-night phone call rocked Heather Larson's world more than Christchurch's earthquakes.
Hundreds join Southern No Response meeting
More than 300 Cantabrians will meet tonight to air their grievances over the way insurer Southern Response has handled their quake claims.
An EQC hold-up on replacing Rebecca Hamilton Barclay's carpet is a threat to her life.
There are very few policies out there which cover retaining walls whatever the cost.
A memorial to the people who died in the February 2011 quake has been given a spruce up.
GLENN CONWAY - © Fairfax NZ NewsCabinet will soon consider backing a new plan to help Cantabrians deal with post- earthquake mental health and relationship issues, which experts say emerge three years on from a disaster.
The central city's Charles Luney House is being demolished to make way for the Eastern Frame.
A Christchurch company has been fined $10,000 after burying earthquake demolition waste.
Cabinet is to consider a plan to help Cantabrians deal with an expected 5 to 10 years of post-quake stress.
Service to mark anniversary of the February 2011 quake to be held in Botanic Gardens.
About half of 25,000 over-cap residential claims in Canterbury are likely to be settled with cash.
Grass has been laid at the Canterbury Television site in preparation for the anniversary of the February 22 quake.
A small magnitude 3.5 quake this morning reminds residents the ground remains unsteady.
OPINION: Lobby group Southern No Response say number of claimants turning to them is still growing.
One in five kids shows signs of stress disorder
Research is showing that the Canterbury earthquakes have caused more trauma in young children than expected. So how bad is it and what can be done? JOHN McCRONE reports.
Red-zone stayers may be forced out once the future of the land is decided, earthquake boss says.
OPINION: Demolition dust could be harming our health, toxicology professor Ian Shaw writes.
There are numerous instances where insurers make demands which they are not entitled to under policy terms.
Australian court rejects bid to return children unlawfully taken to Sydney after the Chch quake.
Bold leadership has revived CTV three years since it lost most of its staff in the Christchurch quake.
LOIS CAIRNS - © Fairfax NZ NewsThe Christchurch City Council says it has no fixed date when it will stop providing essential services to occupied homes in the residential red zone.
City Care and Lyttelton Port shares are among council assets needing "serious reconsideration", Gerry Brownlee says.
Options considered for Port Hills red-zone
Remote-controlled machinery, water-blasters, drones and controlled explosives are being considered for the demolition of red-zoned Port Hills properties.
At 80 years old, Janet Cramer is forced spend $200 a week on a one-bed unit in Kaiapoi.
Southern No Response says claimants paid premiums in preparation for the very situation the quakes created.
A Burwood couple have received a four-month extension to stay in their home due to their daughter's ill health.
Homeowner Steve Marshall is paying a mortgage on a home he still doesn't know will be repaired or rebuilt.
OPINION: The Japanese city of Sendai's tsunami recovery is fraught with issues on a scale not experienced in New Zealand.
OPINION: In a little over four months time, few, if any, people will remain in the residential red zone in eastern Christchurch.
Victoria St apartments under demolition
Demolition work has begun on Christchurch's earthquake-damaged Victoria Apartment.
Christchurch council says its hands are tied over the quake-damaged Centennial Pool.
OPINION: I am disturbed by the fact that some want to spend money restoring old buildings when there is an opportunity to begin again.
Red-zone family may lose more than $100k
A Hillsborough family are waiting on a revised Crown offer for their red-zoned section, but are resigned to a long wait before their future is known.
Cashed-up red zoners want answers over land
Cashed-up red zone residents keen to rebuild their earthquake-damaged homes are urging authorities to fast-track decisions on the future use of written-off land.
Hundreds felt 4.2 magnitude quake, described as feeling like 'riding over a judder bar on a bike with a loose tyre.'
Insurance industry warns it could pull cover for Christchurch areas at risk from rising sea levels.
Christ Church Cathedral's damaged bells will soon make their way home after being repaired in Britain.
People who witnessed odd lights during the Christchurch quake now have an explanation.
What do marijuana plants, prosthetic limbs and a Harry Potter broomstick have in common?
CHARLES ANDERSON - © Fairfax NZ NewsIan Wallace is one of the first to move back into a rebuilt home on the Port Hills. Only he did it without his wife.
City councillor vows to keep campaigning for Cantabrians struggling with quake insurance.
A man whose wife died in the CTV collapse hopes flowers in her favourite colours can be planted at the site.
An empty lot marks the spot where a Heathcote Valley cottage sat since the 1860s - like a memorial to a Christchurch couple's insurance woes.
A survivor of the Canterbury Television building collapse has helped clean up the site before the holiday period.
Michele Creagh, will become the new general manager Fletcher EQR, replacing David Peterson.
I hope Cathedral Square will be developed into a new heart of Christchurch. We need a heart.
"Exorbitant" rental prices are burning through insurance accommodation cover and into the pocket of Christchurch's private homeowners.
Christchurch will hire a 'chief resilience officer' as part of a global network of resilient cities.
The man who ran for the mayoralty, campaigning against EQC's treatment of people, wants its management to go.
Information not a nice-to-have but "a basic right" and should be speedily provided by EQC, says report.
Council allows temporary memorials on sites where people died during the quake.
The Christchurch City Council has again deferred making a decision on whether it will fund an advisory service to help people locked in disputes with their insurers.
Red zone battler Olly Ohlson leaves his Brooklands home of nearly 14 years. + Red zone deadline
Almost 200 landowners must leave the red zone by the end of next month, but some have nowhere to go.
Group plans appeal after Government rules out making revised red-zone offers before Christmas.
Some 3420 Canterbury homeowners have confirmed settlement options, Insurance Council statistics shows.
OPINION: When defects arise, insurers and tradespeople tend to duck for cover. I would not accept this.
Red-zoned Port Hills homeowners get an extra five months to consider the Crown's offer for their land.
Closing the Gloucester St bridge for another two years is the "worst thing" to happen to New Regent St businesses, a shop owner says.
EQC has been accused of breaking the law by taking more than 150 days to answer a request.
What is happening with the master plans for Lyttelton, Edgeware, Linwood, Sydenham and others?
A Burwood couple must leave their home of 35 years as consent hold-ups delay construction.
Families who lost loved ones in the February quake may be allowed to place temporary markers.
Three Canterbury councils have almost $2.1 million in their earthquake funds still waiting to be allocated.
The council's housing committee wants Cera to identify red-zoned homes suitable for relocation.
A red-zoned couple's failed $1.3m claim will be seen by insurers as a way to "get off the hook", says a legal expert.
Govt threatens to name owners of potentially deadly buildings who have taken no action.
A red-zoned couple will get $550,000 from their insurer after the High Court rejected their bid for $1.3m.
EQ minister agrees to 'tidy up' CTV site despite ruling out a memorial last week.
The Majestic Theatre and Sammy's Jazz Bar will be demolished, Cera confirms, but no decision yet on NG Gallery.
The manager of 1000 properties says Southern Response faces court action because it won't talk to customers.
Lyttelton locals forced out of their homes after they were red-zoned should be compensated, their neighbour says.
Hundreds of properties still carry section 124 notices to be classed as dangerous to occupy.
Kathryn Burton, her husband and three young children had moved on with their lives. At least they tried to.
Council wants memorial at CTV building site despite earthquake recovery minister already ruling it out.
Prime Minister John Key says Port Hills zoning review took 'a lot longer than we would have wanted'.
Port Hills residents say this morning's moderate but shallow quake was 'loud and scary'.
JANE DUNBAR - © Fairfax NZ NewsAll the houses have fallen over and everyone is dying - that's what Thomas, 9, depicted in a sand tray when he first went to see a counsellor.
The Christchurch City Council is supporting calls for a temporary memorial on the site of the CTV building.
Good news expected for Ian Simpson
Brownlee has expressed confidence in EQC's chief executive ahead of the release of a report into the organisation's systems.
A widower is calling for a temporary memorial at the CTV site to allow families of deceased to pay tribute.
Charlotte Mayne was initially patient. Now she is beyond frustrated with EQC's failure to repair her home.
Uninsured red-zoners are hoping for full payout before Christmas after Appeal Court win.
Commission acknowledges it will fall short of its 2013 target for the most damaged homes.
Brownlee is pleased with Court of Appeal ruling that red-zoning of damaged land was lawful.
Unhappy homeowners have given Southern Response two weeks to provide answers.
Twice as many females than males were injured during and after the Canterbury earthquake.
Steve Gurney and Ali Jones call for protest at Southern Response offices on Monday.
The blogger who leaked thousands of insurance claims online has refused to pay EQC's legal costs.
Areas of New Brighton, Avonside Drive, Oxford Tce and Kaiapoi will be the first to be completely demolished.
Red-zone homes demolitions to be more planned to ward off vandals while hitting deadlines.
Owners selling an earthquake-damaged property should make available all information about its state of repair.
The council is battling EQC for more cash to hasten repair of its quake-damaged housing units.
Future large earthquakes could cause powerful aftershocks as in Canterbury, new research shows.
Canterbury's unusual rock structure meant the 2011 quakes produced some of the strongest vertical ground accelerations ever seen.
Bosses knowingly sending staff to work in earthquake-prone buildings are breaking the law.
The lack of accountability over the collapse of the CTV building has left victims' families feeling the Government does not care.
Decisions on the residential red zone must be made in a year, a group backing river park plans says.
Nearly three years since they lost their daughters in the CTV building, the families of the Japanese victims say they cannot find closure.
Several post-quake Christchurch initiatives survive on volunteer help. So what motivates people to do unpaid work?
Latest quake to jolt Cantabrians shows enough stress to create further shakes, says scientist.
Many of the 4200 who felt last night's 4.6 earthquake were overseas visitors, unused to shaking.
A condemned house survives yanking by big rigs, despite being only seven per cent of the building code.
Red-zoners are "speechless" after Gerry Brownlee derided a judge who ruled in their favour.
Building Minister Maurice Williamson says he finds it unacceptable the man whose firm designed Christchurch's deadly CTV building has not been held to account.
The complexity of issues surrounding the Canterbury quakes is delaying insurance payouts.
How animals and their owners coped with the Canterbury earthquakes is being researched.
A war of words has broken out between Labour's leader and the man in charge of the $40 billion earthquake recovery.
The EQC leaks blogger ignored a court order preventing publication of 83,000 confidential client details, commission lawyers say.
Pace of quake repairs must increase 50 per cent to meet 2016 deadlines, says Cera chief Roger Sutton.
Can't move into new, more suitable home
Michael Bush has lost his home and his job, and is facing motor neurone disease. EQC is not helping.
The fact that earthquakes have dropped the land, increasing Christchurch's flood risk, is finally being taken seriously.
Southern Demolition and Salvage owner Alan Edge is playing a pivotal part in flattening Christchurch.
Almost 200 people may join a group action against EQC, claiming quake-hit homes should be restored to an 'as new' state.
Work on Irene Wheeler's home stopped suddenly due to insurer's confidential agreement with the city council.
Gerry Brownlee has signalled he is losing confidence in the EQC's chief executive.
Gerry Brownlee orders inquiry into EQC's satisfaction survey and refuses to express confidence in chief Ian Simpson.
The council has released detailed maps showing the mass movement areas on the Port Hills.
EQC officials will "explain" to Gerry Brownlee how 31,000 were excluded from satisfaction surveys.
Murmurs had been circulating for weeks that Tony Aldridge's green-zoned Mt Pleasant property was at risk.
EQC excluded 31,000 claimants from survey, bringing into question the reported 80 per cent satisfaction rate.
OPINION: Andie McGregor writes that EQC pulled the plug on repairs because she complained too much.
More than 50 green-zoned Port Hills homes are on land at risk of 'catastrophic' damage, say experts.
OPINION: Peter Ingham describes how the EQC's initial penny pinching resulted in an extra cost of several thousands dollars.
Val Branson fears she will not be reimbursed after paying $7500 to a contractor without EQC approval.
A former EQC assessor turned advocate is accusing EQC of manipulating its customer survey.
The public will have a say in fate of large tracts of flat land red-zoned by the Government, Gerry Brownlee says.
OPINION: An official report criticising EQC's communication echoes what homeowners have been saying for so long. | Brownlee brushes off criticism
Gerry Brownlee brushes off report criticising EQC for inconsistent dealings with quake-affected Cantabrians.
Former tenant of red-zoned housing complex questions why habitable units sit empty.
But Brownlee reckons EQC doing 'pretty well'
Homeowners suffer 'inconsistency in information' and 'lack of certainty' from EQC, a report says.
EQC has paid more than $7000 in costs to a man mistakenly emailed private client information.
Repairs have been done on about 40,000 quake-damaged homes. How did yours go?
The Government has been pinged three times over its handling of the Canterbury earthquake recovery.
The Thompson family went on a holiday to Geraldine when EQC assessors came to their home.
Drainage firm run by an ex-crim told customers EQC ould reimburse costs without authorisation.
Check out this chair that turns into a brain-protecting helmet during earthquakes.
EQC says it'll have settled all of its standard under-$15,000 claims by this morning.
The early-morning quake in Christchurch has not changed the likelihood of larger regional earthquakes.
Some are standing on an empty piece of land, others are lying on a pile of rubble.
Almost $2 million will go into earthquake research at two New Zealand universities.
Fixing the Gloucester St bridge may not take as much time or cost as much as originally thought.
A historic mansion earmarked for demolition despite a two-year fight to save it was doomed by a report saying it was a big collapse risk.
OPINION: While insurers say there aren't enough resources to undertake all repairs, this does not relieve their duty to act promptly.
It has been more than three years since the first big Canterbury tremor, but post-quake temporary workplaces drag on.
Three multimillion-dollar housing developments will be built in Christchurch by next year.
A fire officer decorated for bravery for his efforts at the CTV building collapse has died.
Owners of uninsured properties and vacant sections in red zones are desperate, the Court of Appeal has heard.
An Avondale resident yesterday exploded gelignite underneath neighbouring homes in a $4m research project.
Check out our interactive graphic showing the odometer of progress on red zone demolitions.
Look at demolition progress across the residential red zone.
Click on any property on our red zone map to find details of its demolition progress.
Just 38 per cent of the nearly 8000 homes in the residential red zone have been demolished - fewer than planned. + Take a drive back in time
Burwood couple Patricia and George Cope have watched their neighbourhood disappear around them.
Homes in the Port Hills could be swept off a cliff if they are too dangerous to demolish.
Take a flight over the residential red zone in Christchurch with the help of Google Earth.
Take a drive down two typical streets in the residential red zone and see how they have changed in the last 12 months.
The Hollywood Cinema will run its international film festival after overcoming building safety concerns.
Crown argues force people were not forced out of residential red zone in "Quake Outcast" case.
The Canterbury District Health Board has settled its quake-related insurance claim, but the amount still falls short of its repairs bill.
The city council said it may consent construction on red-zone land if supported by geotechnical and engineering advice.
Red-zone letterboxes hotly contested by artists
Armed with a spade, a crowbar, a screwdriver and a trailer, two Christchurch men are "harvesting" letterboxes from red-zoned houses before they are due for demolition.
Explosive testing by the Earthquake Commission in the residential red zone could have future implications for the settlement of land claims in areas susceptible to liquefaction.
Jane Newman is on a mission to save stray and feral cats from the residential red zone.
Christchurch has reclaimed its dubious honour as the city holding NZ's highest divorce rate.
A campaign on earthquake preparedness has been temporarily pulled as it could traumatise Cantabrians.
Insurer rejects 'Alice in Wonderland' claim
A red-zoned couple's claim of more than $1 million on their property is a "bloated speculative figure", a court has heard.
Lucas Dowell had an unusual after-school activity yesterday - setting off 175kg of explosives.
The Earthquake Commission (EQC) is racing the clock to settle 7000 claims in two weeks.
Quake refugees now loving life in Belfast
The third burglary of their red-zoned Dallington house was the last straw for Kelvin Webster.
On February 22 2011, Kelly Thomas was in her central-city townhouse baking and enjoying her first day of annual leave.
Some homeowners are selling unrepaired or badly fixed homes after pocketing insurance payouts.