Medical ill treatment complaints rise

Last updated 05:00 13/03/2014

Relevant offers

Health

Drunks scare kids away from hospital: doctor Facing death gave me new life Vaccine no match for rogue flu strain Link sought between gait and advance of Parkinson's Legal highs process 'wasteful, crazy' Woodburner ban leads to 'fuel poverty' Massey warns over meningococcal Has a health scare changed your life? Dead in 13 days after pain ignored 75,000 fireplaces may need to go

Complaints of ill-treatment by doctors and nurses have risen dramatically in the past year, as the Health and Disability Commissioner's caseload threatens to overflow.

Commissioner Anthony Hill said he had received 1619 complaints in the last financial year, 12 per cent more than expected. Of those 60 had led to inquiries, and breaches were found in 42 cases.

"We are actively considering why these complaints are going up as dramatically and seriously as they are," Hill told a health select committee hearing at Parliament yesterday.

Complaints had increased by 25 per cent in the past five years. They were overwhelmingly about treatment, followed by communication, professional conduct, and consent or information given.

While most stemmed from district health boards, followed by GP care, complaints about mental health providers were rising the fastest, and had almost doubled since 2007.

Hill put the rise in complaints down to heightened visibility of the Health and Disability Commission, and people being more likely to know how and where to complain.

There was no evidence to suggest the rise was due to a systemic drop in healthcare quality, Hill said.

Ad Feedback

- The Dominion Post

Special offers
Opinion poll

Should fluoride in water be the responsibility of central government?

Yes

No

Vote Result

Featured Promotions

Sponsored Content