Results from financial advice survey 'a shock'

BY EMILY WATT
Last updated 05:00 05/11/2009

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Investors are being urged to be on their guard after a survey of 33 investment advisers found their advice to be "scandalously poor".

"This is an industry in serious need of reform," said Consumer New Zealand chief executive Sue Chetwin, whose organisation did the research. "We, like everyone else, hoped that had improved. The results shocked even us."

It has been more than two years since the first of 24 finance companies toppled, taking with them more than $3 billion from investors.

The Government has moved to clamp down on shonky investment advice, but Consumer NZ says it is too little, too late.

Its asked an expert panel to assess the advice of the 33 financial advisers. s Of the 17 advisers that provided plans, only three were rated "good". The other 14 were rated "disappointing" or were "rejected" as containing little analysis, lacking key information, or offering advice against shopper's best interests.

Consumer NZ found advisers failed to be transparent about their costs and relationships with the funds they were investing in.

Several investors are now seeking legal help to try to recoup losses. In September, Hawke's Bay widow Beryl Breeze was awarded nearly $260,000 after she was told to mortgage her home in 2007 and invest in Blue Chip.

Blue Chip collapsed last year, owing $84 million to 3000 investors.

Mrs Breeze's lawyer, Neil Thinn, said he had been inundated with calls and 4500 people visited his website.

The Government has moved to tighten regulations around financial advisers, drawing up the Financial Advisers Act, to be in place by the end of next year.

This will set up a register of financial service providers, a consumer dispute resolution regime, and allow the Securities Commission to supervise individual financial advisers and financial entities.

Commerce Minister Simon Power said he was confident the new regime would help address the industry's shortcomings. "But any significant change must be driven by the industry."

Commissioner for Financial Advisers Annabel Cotton said the findings were disappointing. Until the new laws came into force, investors should shop around. "Financial advisers are required to provide clients with a written disclosure statement outlining their credentials, fees and any relevant interests before giving any advice."

RETIREMENT HOPES DASHED

Twice a week, Jim McSoriley and his wife, Linda, start work at 3.30 in the morning. The other days they start at 4am.

It shouldn't be that way; the 64-year-old had hoped to be retired by now. But he says his money drained away in an investment others say should never have been made.

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Mr McSoriley sold his house in 2000 and was looking for a safe place for his "nest egg" until he found a new house. But the adviser put it into a high-risk AMP account. Over eight months, he lost $55,000, nearly 30 per cent of his $170,000 house money. It was "soul destroying".

The adviser should have told him to put the money in the bank, he says. "That wasn't investment money, it was our house money."

- © Fairfax NZ News

13 comments
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erik   #13   11:29 pm Nov 05 2009

Re-mortgaging a house to invest is pretty stupid! People like that deserve what they get, its either stupidity because she has no idea what she's doing, or it was greed that drove her to invest money she couldn't afford. So the real question is, was she greedy, or was she just super thick? Either way, you can't deny she's at fault.

Charlie   #12   02:42 pm Nov 05 2009

To those who claim regulation and licensing will keep rogues and incompetents out of the industry I say Dr Harold (Freddie) Shipman.

TW   #11   02:06 pm Nov 05 2009

I agree with #8. An financial advisor is there to ADVISE you, not make decisions for you. All investments carry risk, and generally if it seems to good to be true, it probably is. Kiwis have a poor savings habit, we should be encouraging basic saving skills, before looking at investment in the first place. A person who mortgages their house to invest in a risk-laden opportunity quite clearly did not receive good advice, but did they test that advice? Did they look at other options? I would not mortgage my house to invest, I invest money I have over and above what I need to live. I appreciate that not everybody is in that boat, but this is where learning just to put money aside in the first place comes in. Once you have money in the bank, that you can afford to be a little risk-averse with, then look at investments. A good place to start is additional property. Failing that, bury it in the backyard. But do NOT go to someone who has a vested interest in what they are telling you to do. Use some common sense. Get off the line of credit New Zealand, start clearing debt and putting money in the bank.

Bob   #10   02:03 pm Nov 05 2009

Every so called financial advisor that I have met has had considerably less than I have. In my opinion I'll listen to successfull people not some-body who is happy to "play" with my assets and get a comission of it and then if it goes down the gurgler they just walk away. As a previous post said...you get what you pay for.

Lynette   #9   11:55 am Nov 05 2009

EUFA members have been asking questions of authorities and governments for over a decade about the failure to implement CURRENT law/legislation. At all times those who dare question are discredited and fobbed off. Instead of the Securities Commission whining about the powers they don’t have they should be exercising the ones they do have. Their mission should be to go after crooks, not blame investments made on the investor who was following investment advice.Investors must demand that the available Acts are enforced on ALL those who have created the crisis in investors lives. It is not the “recession” to be blamed it is the mal practice and devious models that have been allowed to operate. The commission has admitted there are issues they could have handled better. That’s a serious admission and the Government must investigate.One of the areas the Commission has failed in was meeting formally with investor advocates.

Dr Zoidberg   #8   11:40 am Nov 05 2009

People need to accept responsibility for their investment choices. Ignorance is not a defence. Sure I feel sorry for the woman who mortgaged her house to invest in Blue Chip, but come on, did she really not have an inkling of the risks involved?? Investors are happy to take the profits when the markets are up, but throw their toys when they are down. Stop being greedy and do some research!!

flip   #7   11:02 am Nov 05 2009

Personally i beleive that you get what you pay for - so if you go to an advisor being paid by commission why are you surprised when you get advice that is of little benefit to you? stop being cheap and spend a couple of hundred dollars on a real independant advisor and you'll get that money back quickly, plus some.

That said - with results like these is it any wonder that New Zealanders steer away from investments and savings?

Henry   #6   10:33 am Nov 05 2009

So why don't they publish the list of good and bad advisors.

jess   #5   10:30 am Nov 05 2009

Banning commissions would be a good start I think - that way there's less vested interest for the advisor

Clare   #4   09:39 am Nov 05 2009

The standard of the financial services industry in this country is scandalous. It's a licence for cowboys to play. There is no effective regulation or oversight. There is no compensation for investors fleeced of life savings by rogue operators. There are too many incompetent "advisors" out there. The UK's system isn't perfect but it's a heck of a lot better.

One thing that would quickly sort out the industry is eliminating commissions paid to advisors by financial services companies. All advice should be paid for by clients on a fee basis. Then the advisors would have an incentive to provide best advice to their clients rather than recommend whoever's product pays the highest commission. There are many more reforms required after that, but start there!


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