The Nelson Mail: Frequently Asked Questions

The Nelson Mail offices on Bridge St, Nelson.
Martin De Ruyter

The Nelson Mail offices on Bridge St, Nelson.

How can I contact you?

By phone: 0800 339 100 
By email: subscribers@fairfaxmedia.co.nz
Online: my.stuff.co.nz to manage your newspaper subscription
By post: The Nelson Mail, PO Box 244, Nelson, 7010
Or come in person to: 15 Bridge St, Nelson, 7010

 

How can I contact the newsroom?
By phone: 03 546 2881
By email: newsdesk@nelsonmail.co.nz

 

How can I contact someone regarding display or online advertising?

By phone: 03 546 2836
By email: bronwyn.waddington@fairfaxmedia.co.nz 

 

How can I make contact about classified advertising?
By phone: 03 548 0119 or toll free on 0800 800 515
By email: classifieds@nelsonmail.co.nz

 

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How do I set up or change my newspaper subscription?

By phone: 0800 339 100 
By email: subscribers@fairfaxmedia.co.nz
Online: my.stuff.co.nz to manage your newspaper subscription

 

What do I do about my newspaper while I am on holiday?

If you're going to be away from home, we recommend that you get a neighbour to collect your newspaper, or you can ask us to temporarily stop your delivery. 

By phone: 0800 339 100 
By email subscribers@fairfaxmedia.co.nz 

Visit my.stuff.co.nz to manage your subscription online at any time and from anywhere.


Can I buy one of your photos?

Yes. You can make enquiries about Fairfax copyrighted photos, articles and video by emailing photosales@fairfaxmedia.co.nz or calling 0800 339 79634 or calling into our Nelson office.

How do I send a letter to The Nelson Mail?

We welcome your thoughts regarding a story that ran in the Nelson Mail, or even an event you experienced that you would like to discuss. There are two ways to submit your letter:

By mail: Letters to the Editor, The Nelson Mail, PO Box 244 Nelson 7040.
Email: mailbox@nelsonmail.co.nz

Letters may be edited or rejected for legal, space or other reasons. We prefer letters to be no longer than 200 words. A postal address and phone number are required.

How do I post an online comment?

Only Stuff Nation members can post comments to online stories. However, it is easy and free to become a member. Visit Stuff and click on the Join button at the top right hand corner.

Stuff comments policy can be found here

How do I make a complaint about editorial content (an article or image) in The Nelson Mail?

The Nelson Mail is subject to NZ Press Council procedures. If you hve a complaint it must first be directed in writing to the editor at PO Box 244 Nelson 7040. or email mailbox@nelsonmail.co.nz with the subject line "Complaint". If you are not satisfied with the response, the complaint may be referred to the Press Council, PO Box 10-879, The Terrace, Wellington 6143. Or lodge a complaint online. Please include copies of the article and all correspondence with The Nelson Mail.

 

 

 - The Nelson Mail

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