Top award for Unichem Nelson City Pharmacy's excellent service
BY NAOMI ARNOLD
There's been a bottle of Moet in Unichem Nelson City Pharmacy owner Renata Schrader's fridge for almost nine months, and now she has an excellent reason to break it open.
As well as winning the Health and Beauty category, her store took the supreme award in the 19th annual Nelson Mail 2009 Top Shop Awards last night.
Mrs Schrader said it was fantastic to be recognised for the hard work her staff put into their customer service.
"We train our staff to acknowledge customers and do the best they can," she said. "We have a range of customers from locals to tourists and we endeavour to do our best with everybody."
Public voting decided the winners of the awards, with finalists determined by the number of votes received. Mystery shoppers visited the stores and rated them on the level of service provided to customers.
As well as Nelson city, there were finalists from Mapua, Motueka, and Tapawera. There was a high proportion of finalists from Richmond, which pleased Richmond Unlimited manager Pam Williams.
She said it was a "really good ratio" for Richmond. "I think Richmond has great community spirit and a strong sense of belonging for people. The businesses feel that they belong to something quite special."
Nelson Tasman Chamber of Commerce chief executive Dot Kettle said the awards were a fantastic opportunity for retailers.
"It pays dividends for those who enter and also the wider business community as well to see the emphasis that they place on customer service," she said.
The awards also encouraged other retailers to increase their focus on customer service, she said. "[The winners and finalists] really set the standard for us all to aspire to."
Category winners: Fashion, Footwear and Accessories: Dames; Food and Beverage: Tapawera Four Square; Recreation and Lifestyle: Village Cycles; Homeware and Giftware: Save the Children Shop; Health and Beauty: Unichem Nelson City Pharmacy; Specialty Store: Global Soap.
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